Team Leader

Rank Group; Oldham; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Real contracts 8-35 hours

Paid breaks

Rewards platform

50% off food & drinks

Pension & Life Assurance

Sick pay

Career development

Uniform provided

Zusammenfassung

Rank Group is seeking a Team Leader to run a busy shift, briefing the team and coordinating breaks to deliver a brilliant guest experience. You will set pace, ensure smooth service, and escalate issues when needed.

You will lead frontline staff, aim for high customer satisfaction, keep the operation running on time, and coach actively to improve service and safety standards across the team.

Qualifikationen

• Front-line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.

Aufgaben

• Lead the front-line team during live service, briefing and motivating staff.
• Maintain service standards by meeting KPIs for customer satisfaction, speed, and cleanliness.
• Manage staffing flow, breaks, and micro-rota changes to ensure smooth operations.
• Provide coaching and immediate feedback to team during shifts.
• Ensure safety and compliance through checks and escalation of incidents.

Kenntnisse

People skills

Leadership

Organisational skills

Jobbeschreibung

• Competitive Pay
• Hours: Real contracts from 8-35 (no zero-hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you'll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You'll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Your Impact:

• Front-line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalate incidents promptly.

You'll Bring:

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership-hands-on, high-energy, and focused on delivering a brilliant shift.