Team Leader

Rank Group; Hull and East Yorkshire; Vor Ort; GBP 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

Pension & Life Assurance

Company Sick Pay

Uniform provided

50% off food & soft drinks (you + 3)

Paid breaks

Career development opportunities

Zusammenfassung

Rank Group is seeking a Team Leader to run a shift, set pace and standards to deliver a brilliant guest experience. You’ll brief the team, manage rota within your zone, coordinate breaks and keep service moving while escalating issues when needed.

You’ll lead the team on live service, drive KPIs, optimize flow, coach staff, and ensure safety and compliance on shift.

Qualifikationen

• Strong people skills and a customer-first mindset.
• Organised, proactive and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.
• Gaming environment experience is desirable.

Aufgaben

• Front-line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalating incidents promptly.

Kenntnisse

People leadership

Organisation

Team leadership

Hospitality/retail experience

Jobbeschreibung

• Competitive Salary: £13.60 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader,you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience.You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving-escalating issues when needed.

Your Impact:

• Front‑line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalating incidents promptly.

You’ll Bring:

• Strong people skills with a customer‑first mindset.
• Organised, proactive, and calm in a fast‑paced environment.
• Experience guiding a team in hospitality/retail/leisure.
• Experience of working in a gaming environment is desirable

This is your step into leadership-hands‑on, high‑energy, and focused on delivering a brilliant shift.