Team Leader

The Light; Banbury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Extra pay on Bank Holiday

Free cinema tickets for family and朋友

Career development opportunities

Wagestream — access your pay when you需

Health and wellbeing support

Mental health support through Hospit*

Job summary

The Light is seeking a confident Team Leader to guide our team across food & beverage and leisure operations at our Banbury venue. You will support busy shifts, ensure smooth service, and help guests have a fun, safe, and memorable time whether they’re dining or enjoying activities like our climbing walls or cinema.

You’ll lead by example, motivate staff, and maintain high standards of cleanliness and safety while delivering outstanding guest experiences in a fast-paced environment.

Qualifications

• Leadership experience in hospitality, leisure, or a fast-paced customer-facing role
• Confident, friendly, and able to lead by example
• Passionate about great service across food and leisure

Responsibilities

• Lead and support the team during shifts across food & beverage and leisure areas
• Ensure exceptional service at the bar, kitchen, or on the floor
• Help guests participate in activities safely and confidently
• Maintain high standards of cleanliness, safety and presentation across all areas
• Train, support and motivate team members
• Handle guest feedback in a professional, positive way
• Create a fun and welcoming atmosphere for team and guests

Skills

Leadership

Team leadership

Customer service

Communication

Flexibility

Job description

We are The Light, providing a unique immersive experience that surprises and delights our guests across 14 locations in the UK. We offer a wide range of activities; cinema, bowling, karaoke, darts, mini golf, climbing walls, bars, and kitchens – we have it all!

We’re looking for a confident and outgoing Team Leader to help guide our team across both food & beverage and leisure operations.

Team Leader is ahands-on role, where you’ll support the team during busy shifts, ensure smooth service in all areas, and help guests have a fun, safe, and memorable time with us — whether they’re grabbing a bite to eat or scaling a climbing wall.

About You:

• Leadership experience in hospitality, leisure, or a fast-paced customer-facing role
• Friendly, confident, and able to lead by example
• Passionate about great service — in both food and leisure settings
• Calm and organised when things get busy
• A great communicator who works well with others
• Comfortable helping guests with leisure activities and encouraging them to get involved
• Flexible to work various shifts — including evenings, weekends, and holidays

What You’ll Be Doing:

• Lead and support the team during shifts across food & beverage and leisure areas
• Ensure exceptional service is delivered every time at the bar, in the kitchen, or on the floor
• Help guests take part in activities confidently and safely, offering guidance when needed
• Maintain high standards of cleanliness, safety, and presentation across all areas
• Help train, support, and motivate new and existing team members
• Handle guest feedback in a professional, positive way
• Create a fun and welcoming atmosphere for both team and guests

What’s In It For You:

• A lively, supportive, and varied working environment
• Employee discounts
• Extra pay on Bank Holiday
• Free cinema tickets for family and friends
• Career development opportunities
• Wagestream — access your pay when you need it
• Health and wellbeing support
• Mental health support through Hospitality Action
• Pension scheme
• Life insurance
• Healthcare cash plan
• Up to 28 days holiday