Team Leader

Incipio Group Limited; Greater London; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Fair pay

Internal promotions

Free therapy

Referral bonus

Career development

Team events

Seasonal socials

Food & drink discounts

Learning & development

Prestigious employer

Diversity programme

Job summary

Incipio Group Limited in Greater London is seeking a dynamic Team Leader to guide a hospitality team and uphold high standards of guest experience. You will lead by example, train new starters, motivate your team and collaborate with management to drive sales and create a fun, welcoming atmosphere for guests and staff alike.

Join a culture that values development, internal promotions, and exceptional service, with supportive benefits and opportunities to grow within the business.

Qualifications

• Vibrant, energetic individuals.
• A leader who sets examples and answers questions.
• Disciplined with a focus on exceptional standards.
• Strong problem-solving skills.
• Natural with guests, enjoys interaction.
• Friendly and approachable.
• Genuine desire to deliver great guest experiences.

Responsibilities

• Ensure venue runs efficiently by leading by example.
• Support new starters, introduce them to the team and set high standards.
• Motivate the team through support, training and encouragement.
• Engage with guests, make recommendations and meet their needs.
• Collaborate with management to drive sales and venue success.
• Create a fun, positive atmosphere with laughter and good vibes.
• Maintain a fun, upbeat vibe for staff and guests.

Skills

Leadership

Guest focus

Team motivation

Standards

Problem solving

Communication

Friendliness

Job description

Incipio curates beautiful spaces with vibrant atmospheres for great times. . .

The Role

Team Leaders are team who have grown into natural leaders and the best at what they do. Our Team Leaders are experts at making their teams feel amazing, with solid experience in delivering outstanding hospitality standards to our guests. They encourage their team to love and have pride in their work, setting standards and leading by example.. . We empower our Team Leaders to be approachable, open, honest and respected, and give them the tools to develop process, operations and people.. .

WHAT YOU'LL BE GETTING UP TO

• Ensuring the venue runs efficiently by setting an example and proactively leading your team.
• Supporting new starters in your venue, introducing them to the team and setting the highest of standards.
• Motivating your team by providing excellent support, training and encouragement.
• Engaging with guests, making recommendations, and ensuring their needs are met..
• Collaborating with the management team to increase sales and contribute to the success of the venue..
• Creating a fun and positive atmosphere, fostering laughter and good vibes among the team and guests..
• Having fun, laughing a lot and giving good vibes.

WHAT WE'RE LOOKING FOR

• Vibrant + energetic individuals.
• A leader, someone who enjoys setting examples and answering questions.
• A discipline for exceptional standards.
• Problem solvers.
• A natural with guests, someone who enjoys interaction.
• Friendliness, and approachability.
• A genuine desire to deliver a great experience to our guests.

BENEFITS + BEST BITS

• Tronc paid fairly and equally.
• 60% of our management teams have been promoted internally..
• Mental Maintenance: Therapy for free.
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus.
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows.
• Company awards to celebrate team and regular events.
• Incipio FC + Seasonal Socials.
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France).
• Enhanced Maternity, Paternity and Adoption leave.
• 50% discount for food and drink in all Incipio venues.
• Award winning Learning & Development programmes.
• Sunday Times Best Places to Work Employer.
• Award winning Diversity Programme.

Incipio & Inclusivity

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you.

If you need any adjustments during the application process, just let us know.

We've got you!

About Incipio Group Limited

Bring yourself to work.. . We curate beautiful spaces with vibrant atmospheres for great times

Experience: Required
Employment: Full-time
Salary: £13 – £14 hourly