Floor Supervisor

Incipio Group; Greater London; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Tronc fairness

Internal promotions

Therapy for mental health

Health care package

Referral bonus

Career development

Zusammenfassung

Incipio Group in London seeks a dynamic Supervisor to lead a guest-facing team and drive exceptional hospitality on shift. You will motivate staff, set standards, solve problems, and collaborate with management to boost sales and guest experience.

Training, development, and certification opportunities are offered, along with generous benefits and a vibrant, supportive team culture. This role requires energetic leadership, strong communication, and a passion for delivering memorable experiences

Qualifikationen

• Proven ability to lead hospitality teams on shift.
• Strong communication and guest interaction skills.
• Demonstrated problem-solving under pressure.

Aufgaben

• Lead and inspire the team to deliver outstanding hospitality.
• Model energy, set high standards, and resolve on-shift issues.
• Coach and train staff to maintain great guest experiences.
• Collaborate with management to drive venue sales and operations.
• Plan, brief, and prepare the team; ensure smooth service.

Kenntnisse

Leadership

Guest service

Team leadership

Problem solving

Communication

Jobbeschreibung

Incipio curates beautiful spaces with vibrant atmospheres for great times.

The Role:

Our Supervisors excel at leading their teams with strong problem-solving skills. They inspire and support their colleagues, seamlessly bridging the gap between Managers and the wider team.

WHAT YOU'LL BE GETTING UP TO

• Ensuring our guests have the best possible experience by delivering outstanding hospitality across your team
• Ensuring the venue runs efficiently by setting an example and proactively leading your team and problem solving on shifts
• Motivating your team by providing excellent support, training and encouragement
• Working with your management team to drive sales in your venue with the support of your team
• Proactive planning, preparation and briefing of the team
• Bringing ideas, processes and orgainisation to life
• Attending training courses to develop your leadership skills and gain certification such as First Aid, Fire Marshalls and Personal Licenses
• Having fun, laughing a lot and giving good vibes

WHAT WE'RE LOOKING FOR

• Vibrant + energetic individuals
• A leader, someone who enjoys setting examples and answering questions
• An insightful and impactful person, who loves to see their team achieve
• A discipline for exceptional standards
• Problem solvers
• Natural with guests, someone who enjoys interaction
• Friendliness and approachability
• A genuine desire to deliver a great experience to our guests

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Health Care Package: Medical, Optical & Dental plus discounts on Gym Memberships and more
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

Incipio & Inclusivity

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!