Team Leader

Incipio Group; Greater London; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Mental health support

Referral bonus

Career development

Team events

Employee discounts

Zusammenfassung

Incipio Group leads in curating beautiful spaces with vibrant atmospheres for memorable times. We seek a Team Leader who excels at guiding teams, delivering outstanding hospitality, and elevating guest experiences at our venues.

The role focuses on leading by example, supporting new starters, training teams, and collaborating with management to boost sales while maintaining a fun, welcoming environment for guests and staff alike.

Qualifikationen

• Energetic and vibrant individuals with leadership presence.
• Ability to set high standards and lead by example.
• Strong problem solving and guest-service mindset.
• Naturally approachable and excellent with guests.
• Friendly and warm with a focus on delivering great experiences.

Aufgaben

• Ensure venue runs efficiently by leading your team and setting a strong example.
• Support new starters, introduce them to the team and maintain high standards.
• Motivate your team through training and encouragement.
• Engage with guests, make recommendations, and meet their needs.
• Collaborate with management to drive sales and venue success.
• Create a fun, positive atmosphere and foster good vibes among team and guests.
• Have fun, laugh, and spread positivity throughout the venue.

Kenntnisse

Energetic

Leadership

Standards

Problem solving

Guest interaction

Friendliness

Customer experience

Jobbeschreibung

Incipio curates beautiful spaces with vibrant atmospheres for great times.

The Role:

Team Leaders are team who have grown into natural leaders and the best at what they do. Our Team Leaders are experts at making their teams feel amazing, with solid experience in delivering outstanding hospitality standards to our guests. They encourage their team to love and have pride in their work, setting standards and leading by example.

We empower our Team Leaders to be approachable, open, honest and respected, and give them the tools to develop process, operations and people.

WHAT YOU’LL BE GETTING UP TO

• Ensuring the venue runs efficiently by setting an example and proactively leading your team
• Supporting new starters in your venue, introducing them to the team and setting the highest of standards
• Motivating your team by providing excellent support, training and encouragement
• Engaging with guests, making recommendations, and ensuring their needs are met.
• Collaborating with the management team to increase sales and contribute to the success of the venue.
• Creating a fun and positive atmosphere, fostering laughter and good vibes among the team and guests.
• Having fun, laughing a lot and giving good vibes

WHAT WE’RE LOOKING FOR

• Vibrant + energetic individuals
• A leader, someone who enjoys setting examples and answering questions
• A discipline for exceptional standards
• Problem solvers
• A natural with guests, someone who enjoys interaction
• Friendliness, and approachability
• A genuine desire to deliver a great experience to our guests

BENEFITS + BEST BITS

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance: Therapy for free
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!