Team Leader

GBK Chiswick; Greater London; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

50% off bill for you and friends

BRG Spark discounts

20% off Carluccio’s

Advance pay via Wage Stream

Refer a friend bonus

Career development

Flexible working

Zusammenfassung

Gourmet Burger Kitchen (GBK) at Chiswick is seeking a Front of House Team Leader who thrives in a fast-paced environment and loves delivering exceptional service.

You will lead by example, support the management team, manage bookings and table service, and help train staff to uphold GBK's standards while creating memorable guest experiences.

Qualifikationen

• Experience in hospitality or restaurant leadership.
• Strong customer service mindset.
• Ability to stay calm and think on your feet during busy service.
• Attention to detail to manage shifts and restaurant flow.
• Positive, can-do attitude.

Aufgaben

• Lead by example to motivate and support the team.
• Deliver exceptional hospitality and ensure a warm welcome.
• Cover management duties in the absence of the Restaurant Manager.
• Oversee bookings, table service, and overall restaurant flow.
• Train and develop team members to build confidence and skills.
• Maintain GBK’s service and cleanliness standards.

Kenntnisse

Leadership

Customer service

Problem solving

Organisational skills

Energy and enthusiasm

Jobbeschreibung

Passionate About People? Lead Our Front of House Team!

Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.

What You’ll Be Doing:

• Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
• Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
• Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
• Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
• Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
• Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.

What You Bring:

• Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
• Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
• Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
• Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
• Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.

What’s in It for You:

• Feast on 50% Offyour total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

Ready to Lead the Front of House?

If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:

• Honest– Acting with integrity in everything we do.
• Hardworking– Giving our best, every day.
• Hungry– Always striving for growth and excellence.
• Heart– Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Chiswick is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.