Team Leader

TN United Kingdom; Droitwich Spa; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a passionate Team Leader to enhance customer experiences and operational excellence. In this role, you will support the Store Manager in driving commercial growth and nurturing a team culture focused on customer satisfaction. You will lead the store team in the absence of the Store Manager, ensuring high standards and exceptional service daily. This position offers an opportunity to be part of a leading retailer, committed to investing in its colleagues and creating a vibrant working environment. If you thrive in a fast-paced setting and are dedicated to celebrating customers' life moments, this is the perfect role for you.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Salary advances

Retail management apprenticeship programs

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a customer-centric approach.
• Ability to analyze store performance data effectively.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead store teams and ensure exceptional service delivery.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Player

Education

Retail Management Apprenticeship

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure delivery of high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support and education tools
• Salary advances and seasonal incentive schemes
• Retail management apprenticeship programs with local providers and virtual learning opportunities
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our blog for more information.

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Created on 26/04/2025 by TN United Kingdom