Team Leader

Card Factory; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading retailer as a Team Leader and play a vital role in enhancing customer experience and operational excellence. You will support the Store Manager and lead your team to achieve success while celebrating customers' life moments. With numerous benefits and opportunities for growth, this role is perfect for those passionate about retail and leadership.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in absence of Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Team Player

Commercial Awareness

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer focus. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true Omni-channel retailer, with significant investments in our colleagues and opportunities to grow in a fast-paced environment.

We offer a wide range of benefits to support your well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (including financial education tools and salary advances)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click apply now. We reserve the right to close the vacancy early once sufficient applications are received, so apply promptly.

Location: 171 Cowbridge Road East, Cardiff, Canton, United Kingdom