Team Experience Host

Estelle Manor; Witney; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Biannual socials

Uniform provided

Cycle to Work

Job summary

Estelle Manor is seeking a friendly Team Experience Host to oversee colleague spaces, ensuring a welcoming environment and smooth daily operations. You will support health and safety, assist with light cleaning and stock control, and help promote a happy, productive workplace.

Flexibility for weekend work is required as part of delivering outstanding service in a four-restaurant, spa and leisure estate. This is a high-visibility role focused on colleague welfare and operational excellence.

Qualifications

• Enthusiastic team player with a positive mindset and charisma.
• Customer-focused to provide excellent service.
• Experience managing daily operations, setups, standards and procedures.
• Able to perform under pressure and meet deadlines.
• Proactive and able to generate ideas with creative thinking.
• Excellent communication with colleagues and management.

Responsibilities

• Manage colleague spaces and the Green Rooms, ensuring a welcoming environment.
• Prioritise health and safety and welfare across Estelle Manor.
• Assist with basic cleaning and stock control of colleague food and amenities.
• Support the Estelle Manor vision by focusing on colleague happiness and engagement.

Skills

Team player

Customer focus

Operations management

Under pressure

Initiative

Communication

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are looking for an engaging, sociable and welcoming Team Experience Host.

The on target earning potential for this Team Experience Host position is £32,411.20 per annum based on a 40 hour contract - comprising a base salary of £29,411.20, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here’s a bit more detail on what we see you doing in this role:

As the Team Experience Host you will manage our colleague spaces; the various "Green Rooms" where colleagues across Estelle can relax with teas, coffees, a hot meal provided daily, as well as "The Bothy" back of house changing areas. You will ensure a smooth operation with a focus on health and safety as well as general welfare, and assist with basic cleaning, general duties and stock control of our colleague food and amenities. You will play an integral role in supporting our vision for Estelle Manor to be a great place to work and place a high importance on the happiness of all colleagues whilst at work.

Please be aware this role will require flexibility for weekend working.

Who we are looking for

• An enthusiastic team player with a positive mindset and hugely charismatic
• Customer focused to provide an excellent service.
• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to all colleagues and senior management.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• 50% F&B discounts at all 4 manor restaurants.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.