Waiter, The Billiards Room

Ennismore International Management Limited; Witney; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Biannual company socials

50% F&B discounts at all 4 manor rest.

Estelleversary gifting

Cycle to Work scheme

Pension and life assurance

Perkbox access

28 days holiday

Uniform provided and seamstress

Job summary

Estelle Manor, a rural retreat on an 85-acre Oxfordshire estate, is seeking a Waiter for The Billiards Room, our fine dining Chinese restaurant. You will deliver a warm, memorable dining experience for every guest and focus on serving food and beverages throughout lunch and dinner with a commitment to excellence.

Join the Food & Beverage team to uphold the highest service standards, assist with setting the space for success, handle guest inquiries with care, and contribute to an inviting

Qualifications

• Ability to perform under pressure and meet deadlines.
• Proactive with initiative and creative thinking.
• Excellent communication and relationship-building with guests and colleagues.
• Enthusiastic team player with a positive mindset.
• Passionate about delivering exceptional guest experience.

Responsibilities

• Deliver a warm, memorable dining experience for guests at The Billiards Room.
• Serve food and beverages throughout lunch and dinner with a commitment to excellence.
• Keep the space set up for success and present standards high.
• Address guest inquiries with care and resolve concerns with a positive attitude.
• Maintain high service, presentation, and ambiance, especially during busy dinner periods.
• Upsell where appropriate and support teammates to enhance guest experience.

Skills

Under pressure

Initiative

Communication skills

Team player

Guest experience

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are looking for an enthusiastic Waiter to join our wonderful team in The Billiards, our fine dining Chinese restaurant.

The on target earning potential for this Waiter role is £33,560 per annum based on a 40 hour contract - comprising a base salary of £27,560, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly at £13.25 so this is a projected salary and OTE.

Here’s a bit more detail on what we see you doing in this role:

• As a Waiter in The Billiards Room, you’ll be delivering a warm and memorable dining experience for every guest who visits our fine dining Chinese restaurant.
• Your main focus will be serving food and beverages throughout the day—covering lunch and dinner services—with a commitment to excellence.
• You’ll take pride in every task, playing an essential role as part of our Food & Beverage team, ensuring that the space is always set up for success.
• Whether addressing guest inquiries with care or resolving any concerns with a positive attitude, you’ll help create a welcoming atmosphere.
• Maintaining the highest standards of service, presentation, and ambiance will be key, particularly during our busy dinner periods.
• Additionally, your skills in upselling and encouraging your teammates will contribute to enhancing the overall guest experience, ensuring that every interaction is warm, professional, and memorable.

Who we are looking for?

• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
• An enthusiastic team player with a positive mindset and hugely charismatic
• Passionate about delivering exceptional guest experience with keen attention to detail

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• 50% F&B discounts at all 4 manor restaurants.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.