Team Administrator - Community Rehabilitation

Midlands Partnership NHS Foundation Trust; Lichfield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a motivated Team Administrator to join the South East Community Rehabilitation Team at Samuel Johnson Community Hospital, Lichfield. You will provide efficient administrative support to the clinical team and help ensure timely, well-coordinated care for patients.

The role involves handling calls, managing referrals, scheduling appointments, producing routine correspondence and supporting meetings within a busy multidisciplinary team.

Qualifications

• Experience in an administrative or customer service role.
• Excellent communication skills, both verbal and written.
• Good organisational skills and attention to detail.

Responsibilities

• Managing telephone calls, messages and general enquiries in a professional manner.
• Registering referrals and maintaining accurate patient records on clinical system.
• Booking, cancelling and amending appointments in line with service procedures.
• Producing routine correspondence using standard templates.
• Supporting meeting arrangements and general office administration.
• Maintaining confidentiality and accurate data entry at all times.

Job description

Do you want to make a real difference?Are you an organised and enthusiastic administrator who takes pride in delivering a high-quality service? Do you want to join a supportive, forward-thinking community team committed to providing excellent patient care?, You will provide efficient, reliable administrative support to the clinical team, ensuring the smooth day-to-day running of the service.

Key responsibilities

• Managing telephone calls, messages and general enquiries in a professional manner
• Registering referrals and maintaining accurate patient records on clinical system
• Booking, cancelling and amending appointments in line with service procedures
• Producing routine correspondence using standard templates
• Supporting meeting arrangements and general office administration
• Maintaining confidentiality and accurate data entry at all times

This role offers the opportunity to contribute to a vital service, ensuring patients receive timely and well-coordinated care.

We are looking for a motivated Team Administrator to join our South East Community Rehabilitation Team at Midlands Partnership NHS Foundation Trust (MPFT). You will support a busy multidisciplinary team delivering community-based rehabilitation services, based at Samuel Johnson Community Hospital, Lichfield.

Why Join Us?

You will be part of a friendly, supportive and experienced multidisciplinary team including clinicians, therapy assistants and administrative colleagues.

We offer:

• Opportunities to develop your administrative skills within the NHSA supportive team environment with guidance from experienced colleagues
• Access to training and development
• Flexible and inclusive ways of working
• A positive workplace culture built on respect and teamwork

You will have:

• A good standard of general education and basic IT skills
• Experience in an administrative or customer service role
• Excellent communication skills, both verbal and written
• Good organisational skills and attention to detail
• The ability to work both independently and as part of a team
• A professional, reliable and flexible approach to work

Experience within a healthcare setting and knowledge of NHS systems would be an advantage but not essential.

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.