Band 3 Administrator

Cardiff and Vale University Health Board; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a proactive admin assistant to support Rehabilitation Services. You will be the front line for calls, messages, and appointment coordination, aiming for efficient, confidential service.

The role emphasises teamwork, organisational skills, and the ability to maintain confidential information within a busy NHS environment.

Qualifications

• GCSE Maths and English at minimum level.
• NVQ 3 in administration or equivalent experience.
• RSA 2 or equivalent experience relevant to admin.

Responsibilities

• Provide comprehensive administrative support to Rehabilitation Services.
• Serve as key point of contact; answer calls and process messages.
• Arrange appointments and send confirmations/reminders.
• Maintain efficient procedures and confidentiality.

Skills

Excellent communication skills

Attention to detail

Time management

Teamwork

Discretion / confidentiality

Education

GCSE Maths and English

NVQ 3 in administration

RSA 2 or equivalent

Tools

Microsoft Office

Diary coordination

Job description

The post holder will provide a comprehensive administrative and business support to the departments within the Rehabilitation Services. To work as part of a team and to carry out administrative duties on a day to day basis. This may include covering essential and appropriate operational duties in the absence of colleagues. Main duties of the job To be a key point of contact for the Team and to provide a service where you receive telephone calls and take messages, answering queries, making contact with clients and organisations, using initiative to solve problems within your scope of responsibility and seeking advice where required. To arrange appointments and send out confirmation and reminder letters as required To work with colleagues and the wider team to ensure procedures and systems are efficient and effective

• GCSE level or equivalent in Maths and English
• NVQ 3 in administration or equivalent experience
• RSA 2 or equivalent experience, Relevant experience in a similar role
• Experience of using Microsoft Office packages
• Experience of working in the NHS or public sector
• Experience of co-ordinating diaries, Excellent communication skills
• Ability to show attention to detail
• Competent to process clerical tasks accurately, with minimal instruction
• Good time management skills
• Understands the importance of confidentiality, An ability to work well as part of a team
• Shows flexibility and initiative in planning workload of self and the wider admin team and welcomes challenges

Be part of our team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. If you want to 'Be Part Of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.