Administrative Assistant

Cardiff and Vale University Health Board; Ospringe; On-site; GBP 18,000 - 24,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust in Kent is seeking an Admin Assistant to provide direct admin support to the clinical team, including diary management and reception duties.

You will help maintain patient records, prepare reports, and support cross-functional teams across the directorate. The role requires adaptability and good communication. Join a compassionate team committed to delivering excellent care.

Qualifications

• Experience in office or reception settings is essential.
• Strong customer service and communication skills.
• Able to handle complaints and maintain professionalism.
• Good time management and ability to meet deadlines.
• GCSEs including Maths, English and ICT.

Responsibilities

• Provide admin support to clinical team.
• Maintain patient records.
• Reception duties.
• Produce simple reports.
• Manage diaries and meetings.
• Handle correspondence and filing.

Skills

Office/Reception experience

Customer service

Clear communication

Time management

Multitasking

Education

GCSE Maths/English/ICT

Tools

CRM systems

Job description

Are you a dedicated, compassionate Admin Assistant? Do you want the chance to help shape a new and genuinely innovative service for care in Kent and Medway? You will be providing direct admin support to members of the clinical team. We are an adaptive, cross-functional service. Whilst being assigned to directly support a department, you will be providing support (as a team) throughout the Directorate. Teamwork is an essential part of this role, good time-keeping and the ability to keep to deadlines and adapt your way of working are vital. As a support service, we adapt to the needs of the service; we are regularly reviewing ways of working and optimising our internal processes. We need someone who can think on their feet and adapt to day-to-day circumstances as they arise. If this sounds like the opportunity you have been waiting for, come and join our diverse and compassionate team committed to delivering excellent care and support for service users and their loved ones., This role provides direct secretarial and administrative support to our in-patient care, Management, Consultant Psychiatrist, Lead clinicians and the wider team. The successful candidate will work closely with the teams:

• Providing up-to-date information to the teams and producing simple report
• Maintaining patient records
• Providing Reception support
• Creation and maintenance of spreadsheets and internal forms within designated timescales
• Maintaining and updating displays
• Scheduling clinical meetings
• Diary and meeting management
• Generic team mailbox monitoring and maintenance and any other administrative duties requested, Please see the attached job description for full details of the main duties and responsibilities of the role.
  Computer literacy to an intermediate level
• Communicate clearly both verbally and in writing.
• Able to demonstrate respect, openness and accountability.
• Handling complaints and difficult situations
• Office/Reception experience
• Customer service experience, Experience of working with people with severe mental health
• Use of CRM Systems or databases, GCSE (or equivalent) Minimum Grade 4 or above (A-C) Maths, English, ICT, Experience working cross-functionally across departments
• Ability to prioritise workloads and delegation of tasks
  We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident. Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.