Team Administrator

NHS; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Oxford is seeking an Administrator for a full-time position, serving as the first point of contact for patients. This critical role includes handling confidential information and working with healthcare professionals, making it integral to patient experience. Applicants should possess strong IT and communication skills, and have experience in an administrative capacity. The role offers opportunities for career progression and a supportive work environment.

Benefits

Excellent career progression opportunities

27 days annual leave plus bank holidays

NHS Discount

Employee Assistance Programme

Qualifications

• Experience as an Administrator is essential.
• NHS experience is desirable.
• Ability to maintain confidentiality is crucial.

Responsibilities

• Act as the first point of contact for patients.
• Process confidential and sensitive information accurately.
• Liaise with Health Care Professionals and external organizations.

Skills

Strong IT skills

Excellent communication skills

Ability to work as part of a team

Ability to travel to other sites

Tools

Office computer programs (Excel, Word, Outlook, Teams)

Patient management system (PCMIS)

Job description

Are you able to deliver professional, flexible and efficient administration support?

We are looking for an Administrator to join our friendly team within NHS Oxfordshire Talking Therapies in Oxford, on a permanent, full-time basis.

The service provides talking therapies for people across Oxfordshire experiencing anxiety and depression and has recently been awarded further funding to expand the service.

This is a pivotal role within the Service as our Administrators are the first point of contact for patients wishing to self‑refer. This is a busy and rewarding role and you will be contributing to the overall patient experience of the service.

We will:

• Provide you with bespoke and mandatory training and on‑going support
• Ensure you have regular supervision meetings with your Line Manager
• Support you to progress in your role
• Wellbeing Champion support within the Admin Team – organises events, training and get‑togethers for Admin staff

This is a full time post 37.5 hours per week worked over a range of shifts of 08:00am‑16:00pm, 09:00am‑17:00pm and one late shift per week 12:00pm‑20:00pm

Main duties of the job

• Act as the first point of contact for all patients wishing to refer themselves to the service via the telephone or online.
• You will take confidential and sensitive information while processing the information on the team's electronic database.
• Work closely with the Senior Administrators to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support.
• Liaise with Health Care Professionals, external organisations and our local GP surgeries.

You will have:

• Strong IT skills, we will provide you training on our bespoke patient management system PCMIS
• Excellent communication skills both written and verbal, with a pleasant and polite manner
• An ability to work as part of a larger Team and use your own initiative on when to seek guidance and support.
• An ability to travel to other sites across Oxfordshire for work purposes, as required

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Knowledge

• Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently.
• Experience of using Office computer programs including Excel, Word, Outlook and Teams.
• Working knowledge of using patient related electronic record systems, PCMIS & Rio.

Experience

• Previous experience as an Administrator.
• NHS Experience
• Understanding of the need for confidentiality.
• Dealing with clients in a caring and understanding way.
• Ability to work effectively under pressure/with distractions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.