Team Admin Assistant

National Grid; Gloucester; Remote; GBP 18,000 - 22,000; Full time

Job summary

National Grid is seeking a highly organised Team Admin Assistant for our Gloucester depot. This temporary, 12-month role focuses on providing office support and coordinating planning activities, while collaborating with planners and Wayleave Specialists to ensure timely information flow.

You will handle a range of tasks from customer communications to document handling, with a strong emphasis on accuracy and proactive service in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Be highly organised with the ability to manage multiple priorities.
• Good understanding of business processes & statutory requirements.

Responsibilities

• Support Planners by requesting and obtaining information for customer connection agreements.
• Respond to customer enquiries and provide updates.
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather information for Planners and Wayleave Specialists.
• Raise MPANs from completed pro formas and print delivery files/work packs from relevant IT systems.
• Issue reminder emails and letters for applications awaiting additional information.
• Raise purchase orders and process invoices.
• Scan and electronically file documents.
• Update internal systems with connectivity and application information.
• Contact customers following completed works to gather feedback on service.

Skills

Administrative support

Communication skills

Customer service

Team player

IT systems

Tools

MS Office

Job description

An opportunity is available for a Team Admin Assistant working in our Gloucester depot. This role is temporary for 12 months, subject to review and will be office based.

Reporting to the Planning Team Leader you will provide administrative assistance and co-ordination to the planning team. You will be an effective team player who is able and willing to support all team members on a daily basis with office support and general administration.

Main Responsibilities

• Support Planners by requesting and obtaining information required for customer connection agreements.
• Respond to customer enquiries and provide updates as required
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather relevant information for Planners and Wayleave Specialists
• Raise MPANs from completed pro formas and print delivery files/work packs from relevant IT systems
• Issue reminder emails and letters for applications awaiting additional information
• Raise purchase orders and process invoices
• Scan and electronically file documents
• Update internal systems with connectivity and application information
• Contact customers following completed works to gather feedback on customer service performance

Ideal Candidate

You’ll be a highly organised and customer-focused administrator with the ability to manage multiple priorities, work proactively, and deliver excellent service in a fast-paced environment.

• Excellent communication, interpersonal and good customer service skills
• Be comfortable working with numerical data to support operational activities
• Good understanding of business processes & statutory requirements.
• An enthusiastic team player and show initiative.
• The ability to work both independently and collaboratively as part of a team.
• Experience using a wide range of IT systems, with the ability to adapt to new systems and processes quickly.

A background working in utilities would be beneficial.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.