Planning Team Admin — Utilities & Customer Support

Western Power Distribution Plc; Gloucester; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

26 days leave + 8 bank holidays / year

Pension scheme with 12% match

Annual Share Save plan

Private healthcare for you and family

Employee Assistance Programme (EAP)

Free on-site parking

Job summary

National Grid Electricity Distribution is seeking a Team Admin Assistant to join the Gloucester depot on a 12-month, office-based contract. You will report to the Planning Team Leader and provide administrative support and coordination to the planning team.

We value an organised, customer-focused administrator who can handle multiple tasks, assist with data and documentation, and contribute to a smooth, efficient operation in a fast-paced utility environment.

Qualifications

• Highly organised administrator with strong prioritisation.
• Excellent communication and customer service skills.
• Comfortable working with numerical data.
• Good understanding of business processes and statutory requirements.
• Enthusiastic team player who can work independently.

Responsibilities

• Support Planners by obtaining information for customer connection agreements.
• Respond to customer enquiries and provide updates.
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather information.
• Raise MPANs from completed pro formas and print delivery files/work packs from IT systems.
• Issue reminder emails and letters for applications awaiting additional information.
• Raise purchase orders and process invoices.
• Scan and electronically file documents.
• Update internal systems with connectivity and application information.
• Contact customers following completed works to gather feedback on customer service performance.

Tools

IT systems

Job description

National Grid Electricity Distribution is seeking a Team Admin Assistant to join the Gloucester depot on a 12-month, office-based contract. You will report to the Planning Team Leader and provide administrative support and coordination to the planning team.

We value an organised, customer-focused administrator who can handle multiple tasks, assist with data and documentation, and contribute to a smooth, efficient operation in a fast-paced utility environment.