Temporary Team Admin & Planning Support

National Grid; Gloucester; Remote; GBP 18,000 - 22,000; Full time

Job summary

National Grid is seeking a highly organised Team Admin Assistant for our Gloucester depot. This temporary, 12-month role focuses on providing office support and coordinating planning activities, while collaborating with planners and Wayleave Specialists to ensure timely information flow.

You will handle a range of tasks from customer communications to document handling, with a strong emphasis on accuracy and proactive service in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Be highly organised with the ability to manage multiple priorities.
• Good understanding of business processes & statutory requirements.

Responsibilities

• Support Planners by requesting and obtaining information for customer connection agreements.
• Respond to customer enquiries and provide updates.
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather information for Planners and Wayleave Specialists.
• Raise MPANs from completed pro formas and print delivery files/work packs from relevant IT systems.
• Issue reminder emails and letters for applications awaiting additional information.
• Raise purchase orders and process invoices.
• Scan and electronically file documents.
• Update internal systems with connectivity and application information.
• Contact customers following completed works to gather feedback on service.

Skills

Administrative support

Communication skills

Customer service

Team player

IT systems

Tools

MS Office

Job description

National Grid is seeking a highly organised Team Admin Assistant for our Gloucester depot. This temporary, 12-month role focuses on providing office support and coordinating planning activities, while collaborating with planners and Wayleave Specialists to ensure timely information flow.

You will handle a range of tasks from customer communications to document handling, with a strong emphasis on accuracy and proactive service in a fast-paced environment.