Dynamic Team Admin Assistant (12-Month)

National Grid Electricity Distribution; Gloucester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

26 days leave + 8 bank holidays

Pension with employer matched up to 12

Annual Share Save plan

Private healthcare

Employee assistance programme

Free on-site parking

Job summary

National Grid Electricity Distribution is seeking a Team Admin Assistant for our Gloucester depot. This 12-month, office-based role reports to the Planning Team Leader and provides essential administrative support to the planning team and customers.

You will handle information requests, process documentation and invoices, and help maintain systems while delivering a high standard of customer service. The ideal candidate is highly organised with strong communication skills, comfortable working

Qualifications

• Highly organised and customer-focused administrator.
• Ability to manage multiple priorities and deliver excellent service.
• Strong communication and interpersonal skills.
• Willingness to support all team members and work both independently and as part of a team.

Responsibilities

• Support Planners by requesting and obtaining information for customer connection agreements.
• Respond to customer enquiries and provide updates.
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather information for Planners and Wayleave Specialists.
• Raise MPANs and print delivery files from IT systems.
• Issue reminder emails/letters for outstanding applications.
• Raise purchase orders and process invoices.
• Scan and file documents; update internal systems.
• Contact customers after completed works to gather feedback on service.

Skills

Organisational skills

Customer service

Communication skills

Teamwork

IT systems proficiency

Tools

MS Office

Job description

National Grid Electricity Distribution is seeking a Team Admin Assistant for our Gloucester depot. This 12-month, office-based role reports to the Planning Team Leader and provides essential administrative support to the planning team and customers.

You will handle information requests, process documentation and invoices, and help maintain systems while delivering a high standard of customer service. The ideal candidate is highly organised with strong communication skills, comfortable working