Team Admin Assistant

National Grid Electricity Distribution; Gloucester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

26 days leave + 8 bank holidays

Pension with employer matched up to 12

Annual Share Save plan

Private healthcare

Employee assistance programme

Free on-site parking

Job summary

National Grid Electricity Distribution is seeking a Team Admin Assistant for our Gloucester depot. This 12-month, office-based role reports to the Planning Team Leader and provides essential administrative support to the planning team and customers.

You will handle information requests, process documentation and invoices, and help maintain systems while delivering a high standard of customer service. The ideal candidate is highly organised with strong communication skills, comfortable working

Qualifications

• Highly organised and customer-focused administrator.
• Ability to manage multiple priorities and deliver excellent service.
• Strong communication and interpersonal skills.
• Willingness to support all team members and work both independently and as part of a team.

Responsibilities

• Support Planners by requesting and obtaining information for customer connection agreements.
• Respond to customer enquiries and provide updates.
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather information for Planners and Wayleave Specialists.
• Raise MPANs and print delivery files from IT systems.
• Issue reminder emails/letters for outstanding applications.
• Raise purchase orders and process invoices.
• Scan and file documents; update internal systems.
• Contact customers after completed works to gather feedback on service.

Skills

Organisational skills

Customer service

Communication skills

Teamwork

IT systems proficiency

Tools

MS Office

Job description

The following content displays a map of the jobs location - Gloucester

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Team Admin Assistant working in our Gloucester depot. This role is temporary for 12 months, subject to review and will be office based.

Reporting to the Planning Team Leader you will provide administrative assistance and co-ordination to the planning team. You will be an effective team player who is able and willing to support all team members on a daily basis with office support and general administration.

Main Responsibilities

• Support Planners by requesting and obtaining information required for customer connection agreements.
• Respond to customer enquiries and provide updates as required
• Print utility plans on request.
• Conduct Land Registry searches for non-complex sites and gather relevant information for Planners and Wayleave Specialists
• Raise MPANs from completed pro formas and print delivery files/work packs from relevant IT systems
• Issue reminder emails and letters for applications awaiting additional information
• Raise purchase orders and process invoices
• Scan and electronically file documents
• Update internal systems with connectivity and application information
• Contact customers following completed works to gather feedback on customer service performance

The Ideal Candidate

You’ll be a highly organised and customer-focused administrator with the ability to manage multiple priorities, work proactively, and deliver excellent service in a fast-paced environment.

• Excellent communication, interpersonal and good customer service skills
• Be comfortable working with numerical data to support operational activities
• Good understanding of business processes & statutory requirements.
• An enthusiastic team player and show initiative.
• The ability to work both independently and collaboratively as part of a team.
• Experience using a wide range of IT systems, with the ability to adapt to new systems and processes quickly.

A background working in utilities would be beneficial.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [e-mail]

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.