Tea & Coffee Customer Experience Specialist — Flexible Hours

Whittard of Chelsea; Swindon; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Monthly product allowance

Wellbeing support

Family-friendly policies

Learning opportunities

Job summary

Whittard of Chelsea, Swindon, is seeking a Sales Advisor to join our store team. You will deliver warm, confident service and help customers discover the perfect brew, from tea to hot chocolate, in a welcoming environment.

We’re looking for energy, a customer-focused mindset, and the ability to thrive in a fast-paced retail setting. Weekend availability and a minimum of 2 days are required to support our busy trading periods.

Qualifications

• Experience in fast-paced retail or customer-facing roles.
• Excellent communication and friendly service.
• Flexibility to work weekends and busy trading days.

Responsibilities

• Deliver outstanding customer service and help customers find products.
• Engage customers with tastings and recommendations during busy periods.
• Assist with tills, stock replenishment, and store upkeep.
• Collaborate with team to maintain a welcoming store environment.
• Adapt to changing priorities during peak trading times.

Skills

Retail experience

Customer service

Communication skills

Job description

Whittard of Chelsea, Swindon, is seeking a Sales Advisor to join our store team. You will deliver warm, confident service and help customers discover the perfect brew, from tea to hot chocolate, in a welcoming environment.

We’re looking for energy, a customer-focused mindset, and the ability to thrive in a fast-paced retail setting. Weekend availability and a minimum of 2 days are required to support our busy trading periods.