Taxpayer Support Advisor - Phone, Email & Chat

HM Revenue and Customs; Portsmouth; On-site; GBP 23,000 - 27,000; Full time

Job summary

HM Revenue and Customs in Portsmouth is hiring a Customer Service Advisor to be the first point of contact for customers. You will handle phone, email and web chat enquiries, provide clear information, and help customers pay the correct amount of tax on time. Full training and a clear progression path are provided.

Daily duties include taking payments by phone and online, creating customer records, and guiding customers through our online services with a can-do attitude.

Qualifications

• No formal qualifications specified in the posting.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

Skills

Phone support

Email handling

Web chat

Customer service

Job description

HM Revenue and Customs in Portsmouth is hiring a Customer Service Advisor to be the first point of contact for customers. You will handle phone, email and web chat enquiries, provide clear information, and help customers pay the correct amount of tax on time. Full training and a clear progression path are provided.

Daily duties include taking payments by phone and online, creating customer records, and guiding customers through our online services with a can-do attitude.