Remote Tax Enquiries Advisor - Customer Support

Brook Street; Preston; Remote; GBP 26,000 - 30,000; Full time

Job summary

Brook Street is recruiting for an HMRC Customer Service Advisor (Telephony) based in Preston. The role supports customers via telephone, email and web chat, with 37 hours per week and a mix of home-based work and occasional office attendance for induction and IT collection.

The position offers a 37-hour week, shifts from 9:00–17:00 or 10:00–18:00, and a pay rate of £14.56/hour (~£28k/year). Start date is November/December 2026, with an initial 3-month assignment and potential extension.

Qualifications

• Strong telephony skills and ability to communicate well with customers on the telephone and via email/Web Chat.
• Confident IT user with proficiency in MS Office.
• Pass a Standard DBS check and provide Right to Work in the UK.

Responsibilities

• Handle inbound telephony queries from HMRC customers regarding tax accounts.
• Update HMRC systems and handle customer data sensitively.
• Escalate enquiries when necessary and guide customers to the right guidance.

Skills

Telephony skills

MS Office

Can-do attitude

Tools

MS Office

Job description

Brook Street is recruiting for an HMRC Customer Service Advisor (Telephony) based in Preston. The role supports customers via telephone, email and web chat, with 37 hours per week and a mix of home-based work and occasional office attendance for induction and IT collection.

The position offers a 37-hour week, shifts from 9:00–17:00 or 10:00–18:00, and a pay rate of £14.56/hour (~£28k/year). Start date is November/December 2026, with an initial 3-month assignment and potential extension.