Customer Services Advisor

HM Revenue and Customs; Nottingham; In loco; GBP 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

HM Revenue and Customs is seeking a Customer Service Advisor to be the first point of contact for customers, primarily over the phone, with email and web chat support as needed.

You will receive comprehensive training and have clear paths for development and progression while helping people navigate tax-related queries and payments.

Competenze

• Strong communication skills and a customer-focused approach.

Mansioni

• Speak with customers on the phone to address questions or issues.
• Help customers pay the correct amount of tax on the right date.
• Take payments by phone and via online services.
• Create and update customer records.
• Use webchat and email to support customers online.

Descrizione del lavoro

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We will invest in you by providing structured training, development opportunities, and a clear path for advancement.

You will be responsible for:

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

For more information and videos regarding the role, see our full job advert.