Customer Services Advisor

HM Revenue and Customs; Portsmouth; On-site; GBP 23,000 - 27,000; Full time

Job summary

HM Revenue and Customs in Portsmouth is hiring a Customer Service Advisor to be the first point of contact for customers. You will handle phone, email and web chat enquiries, provide clear information, and help customers pay the correct amount of tax on time. Full training and a clear progression path are provided.

Daily duties include taking payments by phone and online, creating customer records, and guiding customers through our online services with a can-do attitude.

Qualifications

• No formal qualifications specified in the posting.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

Skills

Phone support

Email handling

Web chat

Customer service

Job description

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We will invest in you by providing structured training, development opportunities, and a clear path for advancement.

You will be responsible for:

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

For more information and videos regarding the role, see our full job advert.