Customer Services Advisor | Flexible Hours & Benefits

Portsmouth Water; Havant; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension up to 15%

Bonus up to 6%

Life assurance 4x salary

Employee wellbeing support

Job summary

Portsmouth Water is seeking Customer Services Advisors to join our team in Havant. You’ll handle customer contacts by phone, email and portal, resolve queries at first contact and keep accounts up to date. We value exceptional service and provide ongoing training, with opportunities to develop your own skills.

Flexibility is welcomed; BPSS checks may apply and eligibility to work in the UK is required. Portsmouth Water offers competitive benefits and a supportive environment focused on customer

Qualifications

• Passion for delivering excellent customer service.
• Positive attitude and helping others.
• Ability to work under pressure and multitask.
• Experience of working in a call centre environment.
• Experience of working in a busy customer facing environment.

Responsibilities

• Use CRM system to process inbound customer contact which could be received via phone, email, letter, customer portal, live chat or any other channels the business makes available to customers
• Resolving queries at first point of contact
• Data entry accuracy – customer details, recording of complaints, account changes
• Processing of some reporting – credit lists, old bank details etc
• Processing technician job results ensuring customer is kept up to date and account updated as required
• Managing tariffs – Social Tariff and WaterSure
• Listening to customers, understanding their needs and providing tailored solutions
• Undertaking administration tasks

Skills

Customer service

Communication

Microsoft Office

Call centre

Multitasking

Problem solving

Busy environment

Job description

Portsmouth Water is seeking Customer Services Advisors to join our team in Havant. You’ll handle customer contacts by phone, email and portal, resolve queries at first contact and keep accounts up to date. We value exceptional service and provide ongoing training, with opportunities to develop your own skills.

Flexibility is welcomed; BPSS checks may apply and eligibility to work in the UK is required. Portsmouth Water offers competitive benefits and a supportive environment focused on customer