Target-Driven Sales & Customer Care Advisor

Automobile Association; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave plus bank

Pension

Breakdown membership

Discounts

Employee discounts

Life assurance

Learning & development

EAP

Remote GP service

Job summary

The AA is seeking a Sales Customer Service Advisor in Oldbury. You will handle customer calls during their breakdown journey, assess needs, and recommend suitable products to provide peace of mind.

The role includes working 40 hours weekly on a rotation, with a strong training and incentive scheme to boost performance. You will join a trusted UK brand, receive ongoing coaching, and have opportunities to progress within a high-performing team.

Qualifications

• Targets driven with strong customer focus.
• Excellent communication and telephone manner.
• Willing to work 40 hours with shifts.

Responsibilities

• Support customers via telephone through their breakdown journey, identifying needs for the right solution.
• Achieve and exceed individual and team sales targets through inbound and outbound conversations.
• Engage with customers to deliver outstanding outcomes on every call.
• Identify customer needs to promote the correct products and resolve queries.
• Push for better by using resources to offer the best outcome.
• Maintain focus during peak call times while ensuring high service levels.

Skills

Sales targets

Customer service

Telephone support

Communication

Job description

The AA is seeking a Sales Customer Service Advisor in Oldbury. You will handle customer calls during their breakdown journey, assess needs, and recommend suitable products to provide peace of mind.

The role includes working 40 hours weekly on a rotation, with a strong training and incentive scheme to boost performance. You will join a trusted UK brand, receive ongoing coaching, and have opportunities to progress within a high-performing team.