Sales Customer Service Advisor

The AA; Oldbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension

Free breakdown membership

Discounts on AA products

Salary sacrifice scheme

Life assurance

Learning and development opportunities

Employee Assistance Programme

Job summary

The AA is seeking a Sales Customer Service Advisor in Oldbury. You will handle inbound and outbound calls to assist customers through their breakdown journey, understand their needs, and recommend suitable products to deliver peace of mind.

The role emphasises customer outcomes, sales targets, and a customer-first approach within a supportive team. Offered is a full-time permanent position with 40 hours per week, rotating shifts 07:00–21:00, and an onboarding program with ongoing coaching.

Qualifications

• Evidence of motivation to meet targets and drive results.
• Ability to build rapport and relationships with customers.
• Proactive ownership of tasks and responsibilities.
• Capable of maintaining composure during peak periods.

Responsibilities

• Support customers via telephone during breakdown journey and assess needs.
• Meet and exceed individual and team sales targets through calls.
• Engage customers and build confidence to deliver outcomes on every call.
• Identify needs to promote the right products and resolve queries.
• Use tools and systems to maximise customer outcomes.
• Maintain consistency of service during busy call times.

Skills

Motivator

Socialiser

Self-starter

Composed under pressure

Job description

Company Description/ Business UnitThis Is The Job

Job Title: Sales Customer Service Advisor

Location: Oldbury (Office Based)

Salary: £26,750.04 + Average OTE of £3k

Contract: Full time – permanent

Hours: 40 hours per week, rotational shifts between Monday – Sunday between 07:00 – 21:00

Start Date: Various dates in September & October 2026 (Please make sure you include any annual leave or holiday requirements in your application)

Interview Dates: August & September 2026

Are you motivated by targets, driven by success and passionate about helping customers?

At The AA, every conversation is an opportunity to make a difference. As a Sales Advisor, you'll speak with customers, understand their needs and recommend the right products and solutions to give them complete peace of mind.

This is more than just a sales role, it's an opportunity to build a rewarding career with one of the UK's most recognised and trusted brands. You'll receive industry-leading training, ongoing coaching and the chance to earn through our performance incentive scheme while developing your sales skills in a supportive, high-performing team.

What will the role involve?

• Supporting our customers via telephone through their breakdown journey, understanding their situation and identifying their needs for the right solution
• Achieve and exceed individual and team sales targets through inbound and outbound customer conversations.
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources,tools and systems available to offer thebest customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

We’re Looking For Someone To Become

• A motivator-you’ll be motivated to meet goals and remain determined to achieve
• A socialiser:you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter:you’ll be proactive taking prideand ownership in your work
• A composed operator:you’ll cope well inpressurised situations, maintainingresilience whilst managing setbackseffectively

Additional Information

Here's what we offer you

Benefits

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.