Customer Advisor

Automobile Association; Melton Mowbray; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

24/7 GP Chat

Breakdown cover for employee and up to

Discounts on shops and experiences

Physio, dental and eye care

Mental health support

Cycle to Work scheme

Technology vouchers after 6 months

Job summary

The Automobile Association is seeking a Customer Service Advisor - Prestige in Melton Mowbray. The role focuses on delivering an exceptional experience for service, maintenance and repair customers, acting as the main contact during vehicle servicing.

After training, hybrid working applies, with three days onsite and two days remote. Working hours are 37.5 per week, Monday to Friday 08:00–18:00 and a 1 in 4 Saturday shift 09:00–14:00.

Qualifications

• Customer-focused with clear communication.
• Able to use scripted information to assess the best action.
• Commitment to delivering an exceptional service experience.

Responsibilities

• Using detailed scripts to gather information from calls and apply logic to assess the best course of action.
• Proactively maintaining knowledge of products and services to answer customer queries.
• Pushing for better service by using tools and systems available to deliver top customer care.
• Maintaining focus during peak times to ensure consistent, high-quality service.
• Ensuring every customer receives an exceptional experience from our iconic brand.

Skills

Customer service

Communication

Problem solving

Team player

Job description

Role:Customer Service Advisor - Prestige
Salary:£24,882
Location:Melton Mowbray
Workstyle:Office based until fully trained then Dynamic working between the office and home - three days per week onsite
Contract:Permanent Full-time
Hours:37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00

This is the job

Our Service Advisorsare responsible fordelivering and sustaining a fantastic experience for all our service,maintenanceand repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

Why Choose The AA?

Benefits from day 1

• Access to a 24/7 GP Chat line for when speaking to a doctor justcan’twait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops,experiencesand food
• Physio, Dental and eye test benefits
• Mental health help

Plusadditionalbenefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactivelymaintainingknowledge of products and services and learningnew informationto solve our customers unique queries.
• Pushing for better by using resources,toolsand systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure thateach and everycustomer receives a top-class customer experience that is expected from our iconic brand!

WhatWe’reLooking For:

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded