Customer Advisor

The Automobile Association; Melton Mowbray; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

24/7 GP chat line

Free breakdown cover for all employees

Discounts on shops, experiences, and食品

Great employee pension schemes

Physio, dental and eye-test benefits

Mental health support

Cycle to Work scheme

Technology and Appliance Vouchers

Additional benefits for long service

Job summary

The AA is seeking a Customer Service Advisor - Prestige based in Melton Mowbray. The role is permanent full-time, 37.5 hours weekly, with office-based work initially and a transition to a hybrid pattern (three days onsite).

Salary is £24,882 and typical working hours are 08:00–18:00, Monday to Friday with one in four Saturdays 09:00–14:00. You will be the main contact for customers during vehicle maintenance, delivering a top-class experience and using scripts to guide conversations and

Responsibilities

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

Job description

Customer Advisor Business Area Reference COI00362

Contract Type Full Time

Location Melton Mowbray

Customer Service Advisor - Prestige

Salary: £24,882

Location: Melton Mowbray

Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite

Contract: Permanent Full-time

Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

Why Choose The AA?

Benefits from day 1

• Access to a 24/7 GP Chat line for when speaking to a doctor just can't wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help
• Plus additional benefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What We're Looking For:

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded