Customer Advisor

The AA; Melton Mowbray; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

GP 24/7 chat line

Free AA breakdown cover for employees

Discounts on shops and experiences

Pension schemes

Health-related benefits (physio, teeth

Eye tests

Mental health support

Job summary

The AA in Melton Mowbray is recruiting a Customer Service Advisor - Prestige to be the main point of contact for customers while their vehicle is undergoing maintenance in our network centres.

The role is permanent full-time, 37.5 hours per week, with office-based work initially and a hybrid pattern after training (three days onsite and two at home). Salary is £24,882 per year, plus a comprehensive benefits package from day one.

Qualifications

• Strong communication and interpersonal skills.
• Ability to follow scripts and gather information accurately.
• Customer-first mindset with ability to de-escalate.
• Willingness to learn product and service details.
• Capable of working in a fast-paced environment.

Responsibilities

• Use scripts to gather information and determine the best action.
• Maintain knowledge of products and services to answer queries.
• Utilise resources and systems to deliver exceptional customer service.
• Stay composed during peak call times to ensure consistent experiences.

Skills

Empathy

Active listening

Communication

Problem solving

Teamwork

Job description

Role: Customer Service Advisor - Prestige

Salary: £24,882

Location: Melton Mowbray

Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite

Contract: Permanent Full-time

Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

Why Choose The AA?

Benefits From Day 1

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help

Plus additional benefits to reward longer service!

After 6 Months

• Technology and Appliance Vouchers
• Cycle to Work scheme

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What We’re Looking For

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded