Tamworth: Telephone Account Manager - Uncapped OTE & Growth

PHS Group; Tamworth; On-site; GBP 27,000 - 44,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays (

Buy and sell holiday scheme

Virtual GP service

Free onsite parking

Employee discount platform

ILM leadership and development

Apprenticeship opportunities

Enhanced parental leave

Wellbeing helpline

Cycle to Work scheme

Pension scheme

Life assurance

Job summary

phs Group plc is hiring a Telephone Account Manager in Tamworth. The role focuses on developing existing customer relationships, driving revenue, and advising customers on the right solutions for their business needs.

You will manage inbound and outbound activity, work toward sales targets, and promote our contractual services across divisions. The ideal candidate has telesales experience, strong relationship skills, a consultative selling approach, and the ability to close sales.

Qualifications

• Experience in telesales or telephone-based sales.
• Strong relationship-building and rapport-development skills.
• Excellent listening and communication abilities.

Responsibilities

• Contact existing business customers to understand their needs and identify opportunities to grow their range of services with phs.
• Manage customer accounts through inbound calls, emails and CRM updates.
• Handle customer queries and cancellation requests, using effective questioning and problem-solving skills to retain valued business.
• Act as a trusted advisor and product expert, taking a consultative approach to selling.
• Achieve individual sales targets and KPIs while delivering excellent customer service.
• Promote contractual services across our Washroom, Healthcare, Floorcare and Air Care divisions.

Skills

Telesales

Relationship-building

Active listening

Consultative selling

Close sales

Account management

Job description

phs Group plc is hiring a Telephone Account Manager in Tamworth. The role focuses on developing existing customer relationships, driving revenue, and advising customers on the right solutions for their business needs.

You will manage inbound and outbound activity, work toward sales targets, and promote our contractual services across divisions. The ideal candidate has telesales experience, strong relationship skills, a consultative selling approach, and the ability to close sales.