Telephone Account Manager: Growth & Solutions Specialist

PHS Group Limited; Tamworth; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

23 days annual leave plus bank hols

Buy and sell holiday scheme

Virtual GP service for you and your 
l

Free onsite parking

Employee discount platform

ILM leadership and development

Apprenticeship opportunities

Enhanced parental and paternity leave

24-hour wellbeing helpline

Cycle to Work scheme

Pension scheme

Life assurance

Additional employee benefits and Welll

Accredited ILM leadership and training

Job summary

PHS Group Limited is seeking a Telephone Account Manager in Tamworth to manage existing customer relationships, identify growth opportunities and deliver outstanding service. You will handle accounts via inbound calls, emails and CRM, acting as a trusted advisor to upsell services across Washroom, Healthcare, Floorcare and Air Care divisions.

Ideal candidates have telesales experience, strong relationship skills and a consultative approach.

Qualifications

• Telesales or telephone-based sales experience required.
• Strong relationship-building and rapport-development skills.
• Excellent listening and communication abilities.
• Consultative sales approach with ability to identify customer needs and provide solutions.
• Experience selling contractual services is desirable.
• Strong organisational skills and ability to close sales.
• Target-driven mindset with motivation to exceed expectations.

Responsibilities

• Contact existing business customers to understand their needs and identify opportunities to grow their range of services with phs.
• Manage customer accounts through inbound calls, emails and CRM updates.
• Handle customer queries and cancellation requests, using effective questioning and problem-solving skills to retain valued business.
• Act as a trusted advisor and product expert, taking a consultative approach to selling.
• Achieve individual sales targets and KPIs while delivering excellent customer service.
• Promote contractual services across our Washroom, Healthcare, Floorcare and Air Care divisions.

Job description

PHS Group Limited is seeking a Telephone Account Manager in Tamworth to manage existing customer relationships, identify growth opportunities and deliver outstanding service. You will handle accounts via inbound calls, emails and CRM, acting as a trusted advisor to upsell services across Washroom, Healthcare, Floorcare and Air Care divisions.

Ideal candidates have telesales experience, strong relationship skills and a consultative approach.