Customer Lifecycle Growth Telesales Manager

phs Group plc; Tamworth; Presencial; GBP 25 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accredited ILM training andDevelopment

Career progression pathways

phs Perks employee discount scheme

Company pension

Online GP service

Wellbeing support helpline

Free onsite parking

Holiday Buy & Sell Scheme

Resumo da oferta

phs Group plc in Tamworth is seeking a Customer Lifecycle Telesales Account Manager to manage the customer journey from onboarding through retention and growth. You will build strong relationships, deliver exceptional service, and identify opportunities to increase revenue.

The role is 37.5 hours per week, full-time and permanent, with a salary of £28,080.00 per annum and an OTE of £41,080.00. ILM training and development opportunities are provided to support progression.

Qualificações

• Experience in telesales, account management, customer retention, or business development.
• Proven track record of achieving sales and revenue targets.
• Strong communication, relationship-building, and negotiation skills.
• Experience using CRM systems, ideally Salesforce.
• Self-motivated, organised, and customer-focused with a commercial mindset.

Responsabilidades

• Deliver a smooth onboarding experience for new customers.
• Grow existing accounts through upselling and cross-selling.
• Build trusted relationships with regular customer contact.
• Re-engage lapsed customers and win back business.
• Manage customer data, opportunities, and activity within Salesforce CRM.
• Achieve sales, retention, quality, and service KPIs.
• Collaborate with Sales, Operations, and Customer Service teams to ensure excellent customer outcomes.

Conhecimentos

Telesales

Account management

Customer retention

Business development

Sales targets

Negotiation

Communication

Ferramentas

Salesforce

Descrição da oferta de emprego

phs Group plc in Tamworth is seeking a Customer Lifecycle Telesales Account Manager to manage the customer journey from onboarding through retention and growth. You will build strong relationships, deliver exceptional service, and identify opportunities to increase revenue.

The role is 37.5 hours per week, full-time and permanent, with a salary of £28,080.00 per annum and an OTE of £41,080.00. ILM training and development opportunities are provided to support progression.