Telephone Account Manager – Uncapped Earnings & Growth

phs Group; Tamworth; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

23 days annual leave

Bank holidays included

Buy and sell holiday scheme

Virtual GP service

Job summary

phs Group, based in Tamworth, is seeking a confident Telephone Account Manager to nurture existing business relationships, drive revenue, and deliver tailored solutions. The role involves managing accounts via calls, emails, and CRM, resolving queries, and acting as a product expert to achieve targets.

You will promote services across Washroom, Healthcare, Floorcare and Air Care divisions, with a £27,050 base salary and an uncapped £43,500 OTE.

Qualifications

• Experience in telesales or telephone-based sales.
• Strong relationship-building and rapport-development skills.
• Excellent listening and communication abilities.
• Consultative sales approach with ability to identify customer needs.

Responsibilities

• Contact existing business customers to understand their needs and identify opportunities to grow their range of services with phs.
• Manage customer accounts through inbound calls, emails and CRM updates.
• Handle customer queries and cancellation requests, using effective questioning and problem-solving skills to retain valued business.
• Act as a trusted advisor and product expert, taking a consultative approach to selling.
• Achieve individual sales targets and KPIs while delivering excellent customer service.
• Promote contractual services across our Washroom, Healthcare, Floorcare and Air Care divisions.

Skills

Telesales

Relationship-building

Active listening

Consultative selling

Job description

phs Group, based in Tamworth, is seeking a confident Telephone Account Manager to nurture existing business relationships, drive revenue, and deliver tailored solutions. The role involves managing accounts via calls, emails, and CRM, resolving queries, and acting as a product expert to achieve targets.

You will promote services across Washroom, Healthcare, Floorcare and Air Care divisions, with a £27,050 base salary and an uncapped £43,500 OTE.