Telephone Account Manager

PHS Group Limited; Tamworth; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

23 days annual leave plus bank hols

Buy and sell holiday scheme

Virtual GP service for you and your 
l

Free onsite parking

Employee discount platform

ILM leadership and development

Apprenticeship opportunities

Enhanced parental and paternity leave

24-hour wellbeing helpline

Cycle to Work scheme

Pension scheme

Life assurance

Additional employee benefits and Welll

Accredited ILM leadership and training

Job summary

PHS Group Limited is seeking a Telephone Account Manager in Tamworth to manage existing customer relationships, identify growth opportunities and deliver outstanding service. You will handle accounts via inbound calls, emails and CRM, acting as a trusted advisor to upsell services across Washroom, Healthcare, Floorcare and Air Care divisions.

Ideal candidates have telesales experience, strong relationship skills and a consultative approach.

Qualifications

• Telesales or telephone-based sales experience required.
• Strong relationship-building and rapport-development skills.
• Excellent listening and communication abilities.
• Consultative sales approach with ability to identify customer needs and provide solutions.
• Experience selling contractual services is desirable.
• Strong organisational skills and ability to close sales.
• Target-driven mindset with motivation to exceed expectations.

Responsibilities

• Contact existing business customers to understand their needs and identify opportunities to grow their range of services with phs.
• Manage customer accounts through inbound calls, emails and CRM updates.
• Handle customer queries and cancellation requests, using effective questioning and problem-solving skills to retain valued business.
• Act as a trusted advisor and product expert, taking a consultative approach to selling.
• Achieve individual sales targets and KPIs while delivering excellent customer service.
• Promote contractual services across our Washroom, Healthcare, Floorcare and Air Care divisions.

Job description

About The Role

Telephone Account Manager - Start date Monday 11th January 2027

Location: Tamworth

Salary: £27,050 basic salary + Uncapped OTE of £43,500

Are you a confident communicator who enjoys building relationships with customers and identifying opportunities to help their businesses succeed? If you have a talent for sales, account management and delivering outstanding customer service, we would love to hear from you.

At phs Group, our Telephone Account Managers play a key role in developing existing customer relationships, driving revenue growth, and ensuring customers receive the right solutions for their business needs.

What you'll be doing

• Contact existing business customers to understand their needs and identify opportunities to grow their range of services with phs.
• Manage customer accounts through inbound calls, emails and CRM updates.
• Handle customer queries and cancellation requests, using effective questioning and problem-solving skills to retain valued business.
• Act as a trusted advisor and product expert, taking a consultative approach to selling.
• Achieve individual sales targets and KPIs while delivering excellent customer service.
• Promote contractual services across our Washroom, Healthcare, Floorcare and Air Care divisions.

What we’re looking for

• Previous telesales or telephone-based sales experience.
• Strong relationship-building and rapport-development skills.
• Excellent listening and communication abilities.
• A consultative sales approach with the ability to identify customer needs and provide suitable solutions.
• Experience selling contractual services (desirable).
• Strong organisational skills and the ability to successfully close sales.
• A target-driven mindset with the motivation to exceed expectations.

What's in it for you?

• £27,050 basic salary
• Uncapped OTE of £43,500
• 23 days annual leave plus bank holidays (31 days total)
• Buy and sell holiday scheme
• Virtual GP service for you and your household
• Free onsite parking
• Employee discount platform through phs Perks
• Accredited ILM leadership and development training
• Apprenticeship opportunities
• Enhanced parental and paternity leave
• 24-hour wellbeing helpline
• Cycle to Work scheme
• Pension scheme
• Life assurance
• Additional employee benefits and wellbeing support

About phs Group

Founded in 1963, phs Group is a leading provider of hygiene and workplace services across the UK, Ireland and Spain. We support over 90,000 customers across more than 300,000 locations and operate across a diverse range of businesses.

At phs, we are committed to creating an inclusive workplace where everyone feels valued, respected and able to bring their authentic selves to work. We celebrate diversity and provide equal opportunities for all.