Tail lift Parts Advisor - Huntingdon Based

Dhollandia; Huntingdon; Remoto; GBP 21.000 - 27.000; Tempo integral

Resumo da vaga

Dhollandia is seeking a Parts Advisor to support the service team and assist external customers at our Huntingdon site. You will handle inbound calls, identify parts, process orders, and maintain stock while ensuring high levels of customer satisfaction.

Experience in a parts environment is preferred, with mechanical understanding of tail lifts and their systems. You will work closely with colleagues to meet objectives and adhere to procedures.

Qualificações

• Experience in a parts background preferred.
• Mechanical understanding of tail lifts and their systems is advantageous.
• Strong communication and customer service skills are essential.
• Ability to work as part of a team and to follow procedures.

Responsabilidades

• Answer inbound calls and action enquiries from internal departments and external customers.
• Collaborate with team to achieve objectives and maintain stock levels.
• Process customer orders in line with procedures and keep customers updated.
• Identify parts required accurately and coordinate back-order processes.
• Maintain high standard of customer satisfaction with a friendly, helpful approach.

Conhecimentos

Customer service

Communication

Teamwork

Ferramentas

CRM systems

Descrição da vaga

Jobs » Tail lift Parts Advisor - Huntingdon Based

Job Title: Parts Advisor

Location: Huntingdon, Cambs

The Job

To provide support and assistance to both internal Service department and external customers, whilst maintaining a strong focus on the business objectives within the parts department. By delivering a high level of customer satisfaction the role is a vital part of the business.

A key front-line role that requires a consistent and professional approach to customer service at all times. Responsible for dealing with all aspects of customer enquiries, the position demands strong communication skills with customers, whilst working as a team to both maximise sales and offer a high degree of technical knowledge.

The role

Main focus areas include but not exclusive to;

• Answering inbound calls
• Work with other team members within the department to achieve all objectives
• Action all enquiries from both internal departments and external customers
• Adherence to all current procedures
• Use of the CRM systems as per specified procedures
• Accurately identify all parts required
• Maintain a high standard of customer satisfaction through a friendly and helpful approach
• Process customer orders in line with specified procedures
• Maintain stock levels
• Co-ordinate back-order process
• Take ownership of parts related customer service issues and take the necessary action to achieve a satisfactory conclusion
• Always keep customers up to date with current proceedings

This would suit someone from a parts background, preferably with a mechanical understanding and knowledge of tail lifts and their systems.