Tail Lift Parts Specialist - Customer Focused Advisor

Dhollandia; Huntingdon; Remote; GBP 21,000 - 27,000; Full time

Job summary

Dhollandia is seeking a Parts Advisor to support the service team and assist external customers at our Huntingdon site. You will handle inbound calls, identify parts, process orders, and maintain stock while ensuring high levels of customer satisfaction.

Experience in a parts environment is preferred, with mechanical understanding of tail lifts and their systems. You will work closely with colleagues to meet objectives and adhere to procedures.

Qualifications

• Experience in a parts background preferred.
• Mechanical understanding of tail lifts and their systems is advantageous.
• Strong communication and customer service skills are essential.
• Ability to work as part of a team and to follow procedures.

Responsibilities

• Answer inbound calls and action enquiries from internal departments and external customers.
• Collaborate with team to achieve objectives and maintain stock levels.
• Process customer orders in line with procedures and keep customers updated.
• Identify parts required accurately and coordinate back-order processes.
• Maintain high standard of customer satisfaction with a friendly, helpful approach.

Skills

Customer service

Communication

Teamwork

Tools

CRM systems

Job description

Dhollandia is seeking a Parts Advisor to support the service team and assist external customers at our Huntingdon site. You will handle inbound calls, identify parts, process orders, and maintain stock while ensuring high levels of customer satisfaction.

Experience in a parts environment is preferred, with mechanical understanding of tail lifts and their systems. You will work closely with colleagues to meet objectives and adhere to procedures.