System Support Officer

NHS Professionals; Welwyn Garden City; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi-location

Shift portal access

Flexible shifts

Training opportunities

Holiday allowance

Pension scheme

Job summary

NHS Professionals seeks a Systems Support Officer (Band 4) to join the Welwyn Garden City team on a four-month contract. You will support SystmOne, test and troubleshoot, and help manage data quality and system configurations.

The role requires strong IT skills, SystmOne experience, and the ability to work with clinicians, managers and help desk colleagues. 37.5 hours weekly, 8:30–17:00, Monday to Friday.

Qualifications

• Essential SystmOne knowledge and previous experience of using the system.
• Strong IT skills, particularly advanced Microsoft Word and Excel.
• Experience in telephone support, customer service or a similar support environment.
• Experience of office administration and manual data collation.
• A good understanding of database administration, data quality and governance processes.

Responsibilities

• Supporting the introduction and updating of software, including testing, troubleshooting, fault-finding and analysing available options.
• Producing and distributing routine information reports for clinicians and senior managers.
• Maintaining data quality by identifying, investigating and correcting data issues.
• Managing duplicate records, missing information and system data parameters.
• Processing and maintaining user profiles and system access.
• Maintaining system files and configuring new codes and lists in line with agreed standards.
• Identifying system faults and recommending improvements.
• Working closely with information, training, development and help desk teams, as well as external support providers.
• Supporting improvements to daily team processes and service delivery.
• Ensuring the safe and correct use of computer equipment.

Skills

SystmOne knowledge

Word & Excel

Telephone support

Data governance

Data quality

Communication skills

Analytical skills

Prioritisation

Interpersonal skills

Tools

Help desk

Job description

Job Title: System Support Officer

Location: Howard Court, 14 Tewin Road, Welwyn Garden City, Hertfordshire

Hours: 37.5 hours per week, 8:30 – 17:00, Monday - Friday

Pay and Duration: £14.76 per hour, placement expected for 4 months

Are you an experienced SystmOne user looking for your next opportunity?

We are currently seeking a motivated, enthusiastic and detail-oriented Systems Support Officer (Band 4) to join our Systems Support team in Welwyn Garden City on a four-month contract, starting as soon as possible.

What you’ll be responsible for:

• Supporting the introduction and updating of software, including testing, troubleshooting, fault-finding and analysing available options.
• Producing and distributing routine information reports for clinicians and senior managers.
• Maintaining data quality by identifying, investigating and correcting data issues.
• Managing duplicate records, missing information and system data parameters.
• Processing and maintaining user profiles and system access.
• Maintaining system files and configuring new codes and lists in line with agreed standards.
• Identifying system faults and recommending improvements.
• Working closely with information, training, development and help desk teams, as well as external support providers.
• Supporting improvements to daily team processes and service delivery.
• Ensuring the safe and correct use of computer equipment.

You’ll have the following skills/experience:

• Essential SystmOne knowledge and previous experience of using the system.
• Strong IT skills, particularly advanced Microsoft Word and Excel.
• Experience in telephone support, customer service or a similar support environment.
• Experience of office administration and manual data collation.
• A good understanding of database administration, data quality and governance processes.
• Knowledge of data protection and Freedom of Information legislation.
• Excellent written and verbal communication skills.
• Strong analytical, organisational and problem-solving abilities.
• The ability to prioritise workloads, work independently and remain calm under pressure.
• A flexible, proactive and customer-focused approach.
• Excellent interpersonal skills and the ability to work effectively with colleagues at all levels.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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