Administrator

NHS Professionals; Welwyn Garden City; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay rates

Bank shifts and timesheet portal

Training and development opportunities

Pension scheme

Job summary

NHS Professionals is seeking an organised Administrator (Band 4) to support All Age Continuing Healthcare (CHC) and CYPCC services. The role covers referrals, case records, meetings, and information governance, with collaboration across multidisciplinary teams and external partners.

The position offers day-to-day operational support, data collection and reporting, and financial administration where needed, contributing to high-quality, efficient healthcare delivery.

Qualifications

• Previous experience in an administrative or coordination role.
• Excellent organisational skills and the ability to prioritise competing workloads.
• Strong written and verbal communication skills, with a professional and empathetic approach.
• Good attention to detail and the ability to maintain accurate records and handle sensitive information confidentially.

Responsibilities

• Provide day-to-day administrative and operational support to the Continuing Healthcare team.
• Manage referrals, case records and documentation to support CHC and CYPCC processes.
• Coordinate meetings and panels, including scheduling, preparing agendas, taking minutes and following up on agreed actions.
• Maintain accurate records, databases and spreadsheets, ensuring compliance with information governance and confidentiality requirements.
• Assist with data collection, reporting and monitoring to support service delivery and improvement.
• Respond to enquiries and communicate professionally and sensitively with families, clinicians, providers and partner organisations.
• Support project and programme activities, ensuring tasks and deadlines are managed effectively.
• Assist with financial and resource administration, including purchase orders, invoice processing and budget tracking where required.
• Identify issues, escalated concerns appropriately and contribute to continuous service improvement.
• Work collaboratively with colleagues and stakeholders to ensure the smooth running of services.

Skills

Organised

Coordination

Data management

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Job Title: Administrator – All Age Continuing Healthcare

Choice of location: Gemini House, Cambridge; The Forum, Hemel Hempstead; The Priory, Bedford

Hours: 37,5 hours per week, Mon - Fri, 9:00 - 17:00

Duration and Pay: £15.25 per hour, 3 months contract with possible extension

We are currently seeking an organised, proactive and detail-oriented Administrator (Band 4) to join the Continuous Health Care team within the Integrated Care Board (ICB). This is an excellent opportunity for an experienced administrator to play a key role in supporting the delivery of All Age Continuing Healthcare (CHC) and Children and Young People's Continuing Care (CYPCC) services.

The successful candidate will provide essential administrative, coordination and data management support, helping ensure that referrals, case records, meetings and service processes are managed efficiently and accurately.

This role offers the opportunity to work collaboratively with multidisciplinary teams, clinicians, families, healthcare providers and external partners, contributing to the effective delivery of high-quality services.

What you’ll be responsible for:

• Provide day-to-day administrative and operational support to the Continuing Healthcare team.
• Manage referrals, case records and documentation to support CHC and CYPCC processes.
• Coordinate meetings and panels, including scheduling, preparing agendas, taking minutes and following up on agreed actions.
• Maintain accurate records, databases and spreadsheets, ensuring compliance with information governance and confidentiality requirements.
• Assist with data collection, reporting and monitoring to support service delivery and improvement.
• Respond to enquiries and communicate professionally and sensitively with families, clinicians, providers and partner organisations.
• Support project and programme activities, ensuring tasks and deadlines are managed effectively.
• Assist with financial and resource administration, including purchase orders, invoice processing and budget tracking where required.
• Identify issues, escalated concerns appropriately and contribute to continuous service improvement.
• Work collaboratively with colleagues and stakeholders to ensure the smooth running of services.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Previous experience in an administrative or coordination role.
• Excellent organisational skills and the ability to prioritise competing workloads.
• Strong written and verbal communication skills, with a professional and empathetic approach.
• Good attention to detail and the ability to maintain accurate records and handle sensitive information confidentially.
• Competence in Microsoft Office and other standard digital systems.
• The ability to collect, manage and present data to support reporting and monitoring activities.
• The confidence to work independently and collaboratively as part of a multidisciplinary team.
• The ability to manage routine and non-routine tasks, meet deadlines and escalated issues when necessary.
• A basic understanding of NHS structures and integrated care principles.

Experience within the NHS, healthcare administration or continuing healthcare services would be advantageous.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.