SystmOne Systems Support Officer – 4‑Month NHS Contract

NHS Professionals; Welwyn Garden City; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi-location

Shift portal access

Flexible shifts

Training opportunities

Holiday allowance

Pension scheme

Job summary

NHS Professionals seeks a Systems Support Officer (Band 4) to join the Welwyn Garden City team on a four-month contract. You will support SystmOne, test and troubleshoot, and help manage data quality and system configurations.

The role requires strong IT skills, SystmOne experience, and the ability to work with clinicians, managers and help desk colleagues. 37.5 hours weekly, 8:30–17:00, Monday to Friday.

Qualifications

• Essential SystmOne knowledge and previous experience of using the system.
• Strong IT skills, particularly advanced Microsoft Word and Excel.
• Experience in telephone support, customer service or a similar support environment.
• Experience of office administration and manual data collation.
• A good understanding of database administration, data quality and governance processes.

Responsibilities

• Supporting the introduction and updating of software, including testing, troubleshooting, fault-finding and analysing available options.
• Producing and distributing routine information reports for clinicians and senior managers.
• Maintaining data quality by identifying, investigating and correcting data issues.
• Managing duplicate records, missing information and system data parameters.
• Processing and maintaining user profiles and system access.
• Maintaining system files and configuring new codes and lists in line with agreed standards.
• Identifying system faults and recommending improvements.
• Working closely with information, training, development and help desk teams, as well as external support providers.
• Supporting improvements to daily team processes and service delivery.
• Ensuring the safe and correct use of computer equipment.

Skills

SystmOne knowledge

Word & Excel

Telephone support

Data governance

Data quality

Communication skills

Analytical skills

Prioritisation

Interpersonal skills

Tools

Help desk

Job description

NHS Professionals seeks a Systems Support Officer (Band 4) to join the Welwyn Garden City team on a four-month contract. You will support SystmOne, test and troubleshoot, and help manage data quality and system configurations.

The role requires strong IT skills, SystmOne experience, and the ability to work with clinicians, managers and help desk colleagues. 37.5 hours weekly, 8:30–17:00, Monday to Friday.