System Support Engineer 6638

First Base Employment; Stroud; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Professional growth opportunities

Collaborative team environment

Contribution to sustainability

Job summary

A leading employment agency is seeking a Technical Support Engineer based in Stroud for a full-time hybrid role. The successful candidate will provide effective technical support to a global customer base and ensure the smooth operation of internal IT systems. Ideal applicants will have strong knowledge of Windows OS, networking, and a proactive approach to problem-solving. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Proven experience in a technical support role.
• Strong knowledge of Windows Operating Systems.
• Solid understanding of networking and firewall issues.

Responsibilities

• Provide effective technical support through various channels.
• Diagnose and resolve software and network issues.
• Document all support interactions and resolutions.

Skills

Technical support experience

Windows Operating Systems knowledge

Networking knowledge

Remote support tools experience

Virtualization experience

Hardware troubleshooting

Clear communication skills

Organisational skills

Tools

Freshdesk

Microsoft Hyper-V

TeamViewer

RDP

GoToAssist

Job description

Technical Support Engineer 6638

Location: Stroud, Gloucestershire (Hybrid, with regular on-site attendance)

Hours: Full-time, 40 hours per week

Salary: Competitive, commensurate with experience

Key Responsibilities of a Technical Support Engineer

• Provide timely and effective technical support to a global customer base through the Freshdesk ticketing system, remote sessions, and occasional phone calls.
• Diagnose and resolve issues related to software licensing, installation, performance, Windows OS conflicts, network connectivity, and firewall configurations.
• Document all support requests, troubleshooting steps, and resolutions clearly and accurately.
• Escalate complex issues to senior engineers or the development team where appropriate.
• Contribute to the development of knowledge base articles and user documentation.
• Act as the first point of contact for internal IT support, ensuring smooth day-to-day operations.
• Install, configure, and maintain Windows operating systems, office hardware, and peripherals.
• Manage local network infrastructure and connectivity, including switches, Wi-Fi, and VPNs.
• Set up, manage, and maintain virtual machines using Microsoft Hyper-V.
• Support and maintain the internal software build environment and user account permissions.

Key Skills of a Technical Support Engineer

• Proven experience in a technical support, helpdesk, or IT support role.
• Strong knowledge of Windows Operating Systems (installation, configuration, troubleshooting).
• Solid understanding of networking (TCP/IP, DNS, DHCP, VPNs, LAN/WAN) and ability to diagnose connectivity and firewall issues.
• Experience with remote desktop and support tools such as TeamViewer, RDP, or GoToAssist.
• Hands-on experience with virtualisation (preferably Microsoft Hyper-V).
• Competence in hardware troubleshooting (PCs, laptops, peripherals).
• Clear and confident communication skills, both written and verbal.
• Organised, proactive, and able to prioritise effectively in a busy environment.

Desirable:

• Experience supporting specialised software applications.
• Previous experience within an international support team.
• Basic scripting (PowerShell or Batch).
• Familiarity with software build or CI/CD environments.
• Relevant IT certifications (e.g., CompTIA, Microsoft).

What’s on Offer

• Competitive salary package.
• Diverse role with professional growth and development opportunities.
• Supportive, collaborative team environment.
• A meaningful opportunity to contribute to sustainability and climate change solutions.

Interested?

Send your CV to [e-mail] or call Zee Powell on 01453 755330 for an informal chat.

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