IT Support Engineer - 1st/2nd Line (Windows & MacOS)

First Base; Stroud; On-site; GBP 32,000 - 39,000; Full time

Job summary

First Base in Stroud, Gloucestershire, is seeking an IT Support Engineer to join the internal IT team. The role covers 1st and 2nd line support across hardware, software and end-user issues, with a mix of Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV tech.

You’ll own issues through to resolution, provide user support at all levels and have opportunities to contribute to wider IT projects and improvements.

Qualifications

• 1st/2nd line IT support experience required.
• Experience with Microsoft 365 and Windows environments.
• Knowledge of Active Directory and/or Microsoft Entra ID.
• Strong customer service and communication skills.
• Full UK driving licence.

Responsibilities

• Provide 1st and 2nd line technical support across hardware, software and end-user issues.
• Support Windows and MacOS devices across the business.
• Administer and support Microsoft 365 and Microsoft Entra ID.
• Troubleshoot laptops, desktops, printers, scanners and other peripherals.
• Support iOS devices and mobile technologies.
• Manage incidents, service requests and changes through the IT service desk.
• Troubleshoot connectivity, Wi-Fi and VPN issues.
• Support Meraki wireless infrastructure and Cisco AnyConnect VPN.
• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV.
• Support senior and VIP users, providing a high level of customer service.
• Take ownership of technical issues through to resolution.
• Work closely with the wider IT team on projects, improvements and ongoing technical requirements.

Skills

IT Support

1st/2nd Line

Microsoft 365

Entra ID

Networking basics

MacOS/Windows

Customer service

Job description

First Base in Stroud, Gloucestershire, is seeking an IT Support Engineer to join the internal IT team. The role covers 1st and 2nd line support across hardware, software and end-user issues, with a mix of Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV tech.

You’ll own issues through to resolution, provide user support at all levels and have opportunities to contribute to wider IT projects and improvements.