Systems Support Engineer

New Appointments Group; Hythe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Christmas shutdown

Cycle to work

Death in Service

Company pension

Free parking

Job summary

New Appointments Group is seeking a System Support Engineer to maintain day-to-day IT systems and support colleagues across the business. The role is based in Folkestone with on-site requirements, and you will drive and have your own transport due to the location.

You will perform admin tasks on clients, servers and infrastructure, set up new users, troubleshoot issues, develop new systems, and generate documentation. Experience with C#/.NET and SQL reporting is beneficial.

Qualifications

• Knowledge of MS Office 365, Active Directory and Windows 10/11.
• Excellent problem solving and attention to detail.
• Strong organizational and prioritisation abilities.
• Strong written and verbal communication.

Responsibilities

• Perform IT admin tasks on clients, servers and infrastructure.
• Commission new users and set up their computers.
• Troubleshoot issues with end users and infrastructure components.
• Participate in the development of new systems.
• Generate documentation for existing and new systems across the company.
• Provide end-user support across the business.
• Assess issues and proactively suggest and implement corrections.
• Recommend purchases to enhance the IT department and business.
• Develop and implement solutions, using C# and .NET.
• Produce reports from SQL.

Skills

Attention to detail

Organisational skills

Communication skills

Problem solving

MS Windows & AD

Tools

VMWare

SQL Server

ASP WebForms/WinForms

Job description

Job title: System Support Engineer

Location: Folkestone (you will need to drive and have your own transport due to location)

Salary: Competitive

Hours: Monday to Friday, with an early finish on Fridays!

You will be responsible for supporting the smooth and effective operation of the company's IT systems. The role will predominantly focus on providing day-to-day IT support, ensuring that internal systems are maintained and that colleagues across the business can use them with ease.

Benefits

• 20 days annual leave, increasing with service + bank holidays
• Christmas shutdown
• Cycle to work scheme
• Death in Service
• Company pension scheme
• Free parking onsite

Key responsibilities

• Performing IT admin tasks on clients, servers and infrastructure
• Commission new users, including their computers and getting them set up
• Troubleshooting issues with end users and infrastructure components
• Participate in the research and development of new systems
• Generate documentation for existing and new systems across the company
• Provide support for end users across the business
• Assess issues and proactively suggest and implement corrections
• Recommend purchases available to enhance the IT department and business
• Develop and implement solutions, using C# and .NET
• Produce reports from SQL

Experience and skills required

• Knowledge of MS systems such as Office, 365, Active Directory and Windows (10/11)
• Strong attention to detail and problem solving skills
• Good organisational skills and the ability to prioritise tasks
• Strong communication skills, written and verbal

Desirable

• IT Support - Software/Windows installation and troubleshooting
• Network Management - cabling, firewalls, VLANS and routing and wireless
• Server Management - VMWare, Windows and virtualisation
• Programming - ideally C#, .NET and ASP WebForms/WinForms
• Database - SQL server, data interrogation and reporting
• Job Management - ticketing systems

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.