System Support Analyst — Hybrid, Business Systems SME

Bright Horizons Uk; Northampton; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

Bright Horizons UK is seeking a System Support Analyst to join our Business and IT team in Northampton. This role focuses on becoming a SME for a range of business systems, delivering improvements, and supporting changes across stakeholders and vendors.

You will manage the end-to-end system change lifecycle, assist with testing and UAT, and contribute to process documentation, audits, and SOX controls while developing your technical and business systems expertise in a collaborative, hybrid

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience working with business systems, application support, or technology-related processes.
• Ability to document requirements, processes, and technical information clearly.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach and a genuine interest in system improvement and business change.
• Experience supporting testing, implementations, or change management activities would be advantageous.
• Previous experience working within a nursery, childcare, education, or highly regulated environment.

Responsibilities

• Developing expertise across a range of business systems and becoming a trusted SME
• Supporting the end-to-end system change lifecycle, from requirements gathering through to implementation
• Working with internal stakeholders and vendors to manage system changes, releases, updates, and enhancements
• Facilitating workshops and meetings to gather requirements and document findings
• Managing system change pipelines and maintaining accurate change logs
• Conducting research, analysing data, and presenting recommendations
• Monitoring and following up on system support issues through to resolution
• Producing process maps, procedures, business documentation, and project materials
• Gathering, documenting, validating, and analysing business requirements
• Performing gap analysis and impact assessments for proposed changes
• Supporting User Acceptance Testing (UAT), including test planning, test scripting, defect management, and reporting
• Assisting with implementation planning, rollouts, and system adoption activities
• Creating clear and concise documentation for technical and non-technical audiences
• Supporting SOX controls, audits, compliance activities, and user access reviews
• Building strong relationships with stakeholders across the business and with third-party vendors

Skills

Analytical skills

Communication

Business systems experience

Documentation

Organisation

Proactivity

Testing/change management experience

Nursery/childcare experience

Job description

Bright Horizons UK is seeking a System Support Analyst to join our Business and IT team in Northampton. This role focuses on becoming a SME for a range of business systems, delivering improvements, and supporting changes across stakeholders and vendors.

You will manage the end-to-end system change lifecycle, assist with testing and UAT, and contribute to process documentation, audits, and SOX controls while developing your technical and business systems expertise in a collaborative, hybrid