System Support Analyst

SR2; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Private health cover

Health cash plan

Pension 10%

Bonus up to 10%

Free onsite parking

Training & development

Job summary

SR2 in Gloucestershire is seeking a System Support Analyst to join its IT team, providing production support across core line of business systems and managing incidents and requests through to resolution.

With 2+ years in system or technical support, you will monitor performance, investigate root causes, document changes, and work with internal teams and suppliers. Hybrid role (2 days in office) with 25 days holiday, pension, private health cover, and a performance bonus.

Qualifications

• 2+ years' experience in a similar system support, application support or technical support role.
• Experience working within financial services would be highly desirable but not essential.
• Strong analytical and problem solving skills, with the ability to investigate issues and identify root causes.
• Excellent communication skills and the ability to explain technical concepts to both technical and non-technical stakeholders.
• A methodical, organised approach with excellent attention to detail.
• Someone comfortable working collaboratively across different teams and managing multiple priorities.

Responsibilities

• Providing production support across core line of business systems, managing incidents, service requests and operational issues through to resolution.
• Monitoring system performance, application health, data processing and integrations to identify issues early and minimise business disruption.
• Investigating recurring incidents and system issues, carrying out root-cause analysis and helping drive permanent fixes and improvements.
• Acting as a subject matter expert for assigned systems, developing a strong understanding of functionality, configuration, data flows and dependencies.
• Supporting change and release activity, including testing, validating production changes and maintaining technical documentation.
• Working closely with internal teams and external suppliers to resolve issues and improve system performance.

Skills

System support

Incident management

Technical support

Job description

After a stunning long weekend in the south of Devon I am back and fully refreshed! with that being said I have a new role for System Support Analyst in Gloucestershire/ Cotswolds that could be a great next step for someone eager!

We are currently working with an established organisation within the financial services sector, supporting customers through a range of specialist financial products and services. They're looking for a System Support Analyst to join their IT team and play a key role in supporting their core business systems and ensuring everything runs smoothly within a production environment.

Location: Gloucestershire / Cotswolds

Hybrid: 2 days per week in the office

Monday-Friday | 8:45am-5pm

£35,000 salary + benefits

What will you be doing?

• Providing production support across core line of business systems, managing incidents, service requests and operational issues through to resolution.
• Monitoring system performance, application health, data processing and integrations to identify issues early and minimise business disruption.
• Investigating recurring incidents and system issues, carrying out root-cause analysis and helping drive permanent fixes and improvements.
• Acting as a subject matter expert for assigned systems, developing a strong understanding of functionality, configuration, data flows and dependencies.
• Supporting change and release activity, including testing, validating production changes and maintaining technical documentation.
• Working closely with internal teams and external suppliers to resolve issues and improve system performance.

What we are looking for?

• 2+ years' experience in a similar system support, application support or technical support role.
• Experience working within financial services would be highly desirable but not essential.
• Strong analytical and problem solving skills, with the ability to investigate issues and identify root causes.
• Excellent communication skills and the ability to explain technical concepts to both technical and non-technical stakeholders.
• A methodical, organised approach with excellent attention to detail.
• Someone comfortable working collaboratively across different teams and managing multiple priorities.

What's on offer?

• £35,000 salary
• 25 days holiday + bank holidays
• 10% non-contributory pension
• Performance-related bonus of up to 10%
• Private health cover available
• Health cash plan
• Corporate eye care package
• Free onsite parking
• Training and development opportunities
• 2 paid charity days per year
• Flexible working
• 4x salary death-in-service cover

If you're an experienced System/Application Support Analyst looking for a role where you can take ownership of core systems and work closely with a variety of stakeholders, I'd love to hear from you.