Application Support Analyst/Engineer - New Role

RedRock Resourcing; Bath; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Performance-related annual bonus scheme

Option to purchase additional holiday

Travel to work schemes

Employee assistance programme

Job summary

RedRock Resourcing in Bath is seeking an Application Support Analyst/Engineer to deliver exceptional application support to internal and external customers. You will assist in providing timely and efficient support, ensuring high-quality service throughout.

The ideal candidate will have strong application support experience, excellent communication skills, and good technical understanding of SQL databases. The role offers several benefits, including a performance-related bonus and options for additional holiday days.

Qualifications

• Strong experience providing application support across bespoke products.
• Good technical understanding of SQL databases.
• Experience with database integrations to third party solutions.

Responsibilities

• Provide timely and efficient application support to customers.
• Assist in delivering a professional service.
• Take personal responsibility for resolving issues.

Skills

Application support experience

SQL databases

Database integrations

Communication skills

Problem-solving skills

Team player

Job description

A leading software house in central Bath requires an Application Support Analyst/Engineer to assist in delivering a first class, professional service to both internal and external customers. As a team member, you will provide timely and efficient application and technical support to existing customers.

Suitable candidates will have

• Strong experience of providing application support across a range of bespoke products.
• Good technical understanding of SQL databases
• Experience of database integrations to third party solutions
• Excellent verbal and written communication skills
• Logical and analytical, with a methodical approach to problem‑solving
• Good team player, yet willing to take personal responsibility for issues

Benefits on offer

• Performance‑related annual bonus scheme
• Option to purchase up to an additional 5 days holiday each year
• Variety of travel to work schemes, including season ticket loans and cycle to work
• Employee assistance programme