System Support Engineer

Ipsum; Ilkeston; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Buy up to 5 additional holidays

Group Personal Pension Plan

Career development & progression with

24/7 access to a virtual GP and Mental

Cycle to Work scheme

Discount club

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities

Job summary

Ipsum is seeking a System Support Engineer to join our on-site team in Ilkeston, UK. You’ll maintain client control systems, perform regular upkeep, and quickly resolve faults to minimise downtime.

This role requires UK travel, a customer‑focussed approach, and hands-on, safety‑minded work on site. You’ll be on-call 24/7 and part of an on‑call London rota as needed.

Qualifications

• Practical, customer‑focused engineer with strong fault-finding and troubleshooting skills in control systems and automation.
• Able to work independently on-site with strong safety, compliance and documentation.
• Willingness to travel across the UK to service client installations.

Responsibilities

• Travel across the UK to conduct routine maintenance on client system controls equipment.
• Provide technical support, troubleshoot issues and resolve problems to minimise downtime.
• Ensure compliance with safety regulations and industry standards during installation and maintenance.
• Negotiate with suppliers to obtain best pricing where applicable.

Skills

Fault finding

Troubleshooting

Control systems

Automation

On-site work

Job description

System Support Engineer

Location: Ilkeston (On Site)

Employment type: Full Time, Permanent

Working Hours: Monday to Friday

What's in it for you…

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job - you're starting a career with real support behind it.?

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP? and Mental health support & counselling services?
• Cycle to Work scheme?
• Discount club - supermarkets, phone bills, gyms & more?!
• Life assurance cover?
• Long service recognition?
• Enhanced Maternity Pay
• Paid volunteering opportunities in your community?

About the role…

As a System Support Engineer at Core Controls, you are responsible for ensuring the smooth operation and maintenance of our clients' control systems. You play a vital role in conducting regular maintenance activities, identifying potential issues, and implementing preventive measures to minimise downtime.

As a Systems Support Engineer you will…

• Travel across the UK to conduct routine maintenance activities on our clients' system controls equipment and components according to maintenance schedules and established procedures.
• Provide technical support to our clients, responding to inquiries, troubleshooting system issues, and resolving problems efficiently to minimise stoppage.
• Ensure compliance with safety regulations and industry standards throughout the installation process.
• Negotiate with the supply chain to obtain the best pricing possible

About you…

You're a practical, customer-focused engineer with strong fault-finding and troubleshooting skills in control systems and automation. You thrive in fast-paced environments, responding quickly to issues and delivering reliable solutions that minimise downtime. Adaptable and hands‑on, you're confident working independently on‑site while maintaining high standards of safety, compliance, and documentation.

You will be required to carry a phone 24/7 and must be available to a customer call out where necessary. Participate in the System Support London on-call rota where you will be required to stay in London for 1 week.

Our commitment to Equal Opportunities…

We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.

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