Switchboard Operator

HLG-Front Office; Horley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

On-site parking

Friends & family discount

Food & beverage discounts

Christmas gifts

Cycle to work

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance

Recognition programs

Job summary

Arora Hotels in Horley is seeking a friendly Front Office Assistant to operate the switchboard, handle guest calls, transfer lines and relay messages. The role focuses on delivering excellent service in a busy hotel environment.

Ideal candidates will have strong English communication, be calm, organised and proactive, with experience in a similar 4-star hotel preferred. On-site team, growth opportunities and a range of staff benefits are offered.

Qualifications

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.
• Excellent communication skills and high standard of English.
• Listens and responds proactively to guests' needs.
• Experience in a similar role within a 4-star hotel is an advantage.

Responsibilities

• Operate switchboard, answer and forward incoming calls.
• Transfer calls to the appropriate person or department.
• Take down and pass on messages as needed.

Job description

Salary – £26,520 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

A bit about what you will do...

• Operating switchboard, answering and forwarding incoming telephone calls.
• Transferring calls to the appropriate person or department.
• Taking down and passing on messages where necessary.

More about you...

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.
• Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.