Hotel Receptionist - Part Time

Bloc Gatwick; South Harting; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

Staff discounts

Food discounts

Christmas gifts

Friend referral

Cycle to work

Merlin discounts

Taste card

Life assurance

Wage stream

Employee assistance

Star awards

Long service awards

Job summary

Bloc Hotel Gatwick, ideally situated near the South Terminal, is seeking a receptionist to create a warm, inviting atmosphere and deliver excellent service throughout guests' stay.

You will greet guests, manage check-in/out, provide information on facilities and local area, handle inquiries, and work with hotel teams to ensure seamless experiences. English communication must be strong; 4-star hotel experience is a plus.

Qualifications

• Excellent communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to multi-task and stay calm under pressure.
• Friendly, guest-focused with a smart appearance.

Responsibilities

• Greet guests with a warm welcome.
• Manage check-in and check-out procedures.
• Provide information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly.
• Coordinate with other departments for seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Communication skills

Organizational skills

Multi-tasking

English proficiency

Team player

Job description

Salary – £16,224 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service. Pro Rata Shift pattern 3 out of 7 days. 07:00 - 15:30 and 15:00 - 23:30.

But there’s more...

• Uniform provided
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.